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Insight Type: Industry News

QuestionPro acquires Digsite
Sherril Hanson

QuestionPro Acquires Digital Qualitative Research Provider Digsite

Addition Allows the Combination of Qualitative and Quantitative Capabilities
Captive portals for customer experience
Keith Kirkpatrick

Improving CX Via Captive Portals

Providing Landing Pages or Portals When Visitors Connect to Wi-Fi Hotspots Creates a Data-Gathering Opportunity
CX customer wins and case studies
Alex Gaw

Customer Wins for Edify, mParticle, MoEngage, Informatica, and Freshworks

Partners Include a European Telecom Provider, Recipe Unlimited, Alsaif Gallery, La Trobe University, and Databricks
Customer onboarding
Keith Kirkpatrick

Improving the Onboarding Process to Improve CX

Identify Customers Who Need Onboarding Help and Provide More Information When and Where Needed
Amperity expansion to Australia
Alex Gaw

CDP Provider Amperity Opens New Australian Office

Billy Loizou is New Area Vice President
Building a CX Team for Success
Keith Kirkpatrick

Building a CX Team for Success

Organizations Can Take Inspiration from the Structure and Roles of Winning Sports Teams
Customer experience research studies and surveys
Alex Gaw

New Research from 451 Research, Optimizely, Relay Network, Gartner, and Gladly

Topics Include Conversation Automation, Technology’s Role in Creativity, Customer Engagement Among Banks, and More
Best of breed customer experience software
Keith Kirkpatrick

Best-of-Breed versus Single Vendor Software

Both Models Offer Pros and Cons for CX System Purchasers, Who Should Weigh Several Factors Before Buying
Alex Gaw

Pisano Partners with Turkey’s Sodexo Avantaj to Fortify CX Initiatives

The Turkish Arm of Sodexo Benefits and Rewards Services Desired Quantifiable CX Results
Customer experience acquisitions and funding news
Alex Gaw

M&A/New Funding Activity for Thoma Bravo, Gorgias, Flip, Netigate, and Medallia

Ping Identity, Mindful Are Acquired
Customer wins and case studies
Alex Gaw

Customer Wins for Amdocs, Medallia, mParticle, Qualtrics, and Cogito

Partnerships Benefit Vodafone Germany, Telekom Srbija, C&A, PGA Tour, and Fortune 25 Firm
Customer experience communities and surveys
Sherril Hanson

Communities and Surveys Lead to New Products and Process Improvements

Recent Examples Show the Feedback-to-Action Cycle
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