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Insight Type: Industry News

Managing customer complaints
September 12, 2022

Managing Customer Complaints Effectively and Efficiently

Uncertainty in the workplace
September 12, 2022

Uncertainty Confronts the Workplace; Employees and HR Feel Pressure

Digital employee experience product launches
September 12, 2022

New EX Products and Partnerships: Achievers, LumApps, Qualtrics, and Others

Customer experience surveys and research
September 8, 2022

New Research from Accenture-NASCA, Replicant, Newgen, Centrical, and Mitto

QuestionPro acquires Digsite
September 8, 2022

QuestionPro Acquires Digital Qualitative Research Provider Digsite

Captive portals for customer experience
September 6, 2022

Improving CX Via Captive Portals

CX customer wins and case studies
September 6, 2022

Customer Wins for Edify, mParticle, MoEngage, Informatica, and Freshworks

Customer onboarding
September 1, 2022

Improving the Onboarding Process to Improve CX

Amperity expansion to Australia
August 31, 2022

CDP Provider Amperity Opens New Australian Office

Building a CX Team for Success
August 31, 2022

Building a CX Team for Success

Customer experience research studies and surveys
August 29, 2022

New Research from 451 Research, Optimizely, Relay Network, Gartner, and Gladly

Best of breed customer experience software
August 29, 2022

Best-of-Breed versus Single Vendor Software

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