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Insight Type: Industry News

Employee experience research studies
Sherril Hanson

EX-Related Research from Aceup, Qualtrics, and isolved

Development, Collaboration, and Manager Stress Are Key Themes Revealed in Research Studies
Telecommunications customer feedback
Keith Kirkpatrick

Providing Real-Time Feedback to Improve CX

Technology and Coaching Measures Can Be Taken to Analyze and Tweak Feedback Interactions
Cloud artificial intelligence
Alex Gaw

Genesys Launches Cloud AI Experience for Customer and Employee Journeys

AI-Driven Solution Simplifies How Firms Orchestrate and Optimize Journeys
Pricing and customer experience
Keith Kirkpatrick

Using Pricing Strategies to Influence CX

Pricing Remains Important to Customers, but Companies Have Flexibility in How They Use It
Employee experience product launches
Sherril Hanson

LumApps, Nexthink, PlanSource, and Vantage Circle Announce New Features and Products

New Launches Focus on Digital EX, Communications, Knowledge Sharing, and Rewards
Employee experience and sustainability
Sherril Hanson

Supporting Environmental Causes and Sustainability Is a Key Part of EX

Technologies Can Ease Efforts and Track Success, While Playing an Important Role in Recruiting and Retention
CX customer wins and case studies
Alex Gaw

Customer Wins for Twilio, Freshworks, Medallia, SugarCRM, and Totango

Partnerships Prove Successful for BSH, BitOasis, HelloFresh, ResPax, Trimble, and Calix
Employee experience for deskless workers
Sherril Hanson

5 Questions with Sandra Moran, CMO, WorkForce Software

Improving Employee Experience for Deskless Workers
CX customer wins and case studies
Alex Gaw

Customer Wins for 1E, Unisys, Nextiva, Contentsquare, MoEngage, and Reltio

Winning Partners Include Florida Panthers, ASICS EMEA, MySyara, and Radisson
Customer insights and feedback product launches and partnerships
Sherril Hanson

Khoros, Medallia, Netigate, Qualtrics, and Others Announce Products, Partnerships

Capabilities Being Bolstered Include Social Media Management, Frontline Engagement, Text Analysis, Customer Satisfaction Data, and Video Feedback
Lewis appointed CEO at InMoment
Alex Gaw

InMoment Appoints John Lewis as New CEO

The Former Global President of Nielsen Holdings, Lewis Brings Substantial CX Expertise
Candidate experience
Sherril Hanson

Candidate Experience Is an Important Pre-Employee Experience

EX and CX Principles and Technologies Should Be Applied to this Journey Segment
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