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Insight Type: Industry News

Digital interactions with brands
Alex Gaw

Report: Technology Gaps Stop Businesses from Connecting with Customers

Vonage Study Shows Consumers Want Digital Interactions with Brands to be Like Conversations with Friends and Family
Customer Insights and Feedback announcements
Sherril Hanson

Insights & Feedback News from Alchemer, Alida, Limeade, Rison Software, and Others

SMS Surveying, Reputation Management, and AI Are Focus Areas
CX customer wins and case studies
Alex Gaw

Customer Wins for Acquia, Centrical, Talkdesk, Spitch, Datalyticx, and NICE

CX Partners Include Academy Mortgage, Ocado, WaFd Bank, Omantel, and IGT Solutions
Employee Experience technology
Sherril Hanson

Supporting Managers with EX Technology

Coaching, Community, and Communication Tools Help Alleviate Manager Stress
CX surveys and research studies
Alex Gaw

New Research from Accenture, OPM, Talkwalker and Khoros, Contentsquare, and MoEngage

Topics Cover Government, Social Media Trends, Financial Services, and Personalization Efforts
Contact center product announcements
Sherril Hanson

CallMiner, Cisco, Freshworks, and Sytel Unveil Contact Center Products and Partnerships

Announcements Highlight Conversational AI, UCaaS, CCaaS, CPaaS, and Cloud Technologies
Movie theater CX survival lessons
Keith Kirkpatrick

Applying Survival Lessons Learned from the Movie Theater Industry

Theater Operators Have Invested in Premium Experiences and Other Efforts to Get Through Tough Times
CX customer wins and case studies
Alex Gaw

Customer Wins for Adobe, Content Guru, IQVIA, Freshworks, and Mindtree

U.S. Bank, UK G-Cloud 13, Dr. Reddy’s Labs, Databricks, and Currys Are CX Partners
Contact Center as a Service
Alex Gaw

Salesforce Introduces Contact Center Solution for Companies to Save on Costs

Salesforce Contact Center Offers Automation and Intelligence in Real Time
Restaurant menu hacks and customization
Keith Kirkpatrick

Managing Menu Hacks to Ensure Efficiency and Good CX

Allowing Too Much Customization Can Hurt Restaurants and Their Employees
Employee experience products and partnerships
Sherril Hanson

EX-Related Product and Partnership Announcements from ADP, Achievers, Cogito, FirstUp, and Others

Focus Areas Include Frontline Worker Support, Communications, and Voice of the Employee
Employee, customer, and brand experiences
Sherril Hanson

Qualtrics’ New CrossXM Product Demonstrates Shift from Siloed Experience Data

Product Provides Automated Insights on the Cross Impacts of EX, CX, and Brand Experiences
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