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What we do
Business Economic Value
Data & Intelligence
Media Activation & Custom Projects
Research & Advisory
Testing, Labs & Validation
What we cover
2025 Research Agenda: Key Topics and Coverage Areas
Futurum Research 2025: Key Issues and Predictions
Artificial Intelligence Software and Tools
Artificial Intelligence Devices
Channels and Go-to-Market
CIO Insights
Cybersecurity
Data Management and Analytics
DevOps and Application Development
Enterprise Applications
Semiconductors
News and Insights
The Futurum Network
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Signal65
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Tech Field Day
Techstrong
Visible Impact
Media
The View from Davos 2025
Techstrong Live Stream
Futurum Tech Webcast
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The Main Scoop
™
Making Markets Podcast
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Insight Type: Industry News
January 11, 2023
Clint Wheelock
Industry News
Dash Network Joins The Futurum Group
CX and EX Focus Will Remain Strong; New Investment to Expand Coverage in Enterprise Software
Customer Experience
January 11, 2023
Alex Gaw
Industry News
New Acquisitions by Publicis, Telus International, Alchemer, and Bridgepointe Technologies
Yieldify, WillowTree, Apptentive, and PPT Solutions are Acquired; Also: Rokt Raises Funds
January 10, 2023
Alex Gaw
Industry News
Customer Data Platform News from Acquia, Tealium, Meiro, and Appier
Product Enhancements Gain Ground and CDP Partnerships Proliferate
Customer Data Platform
January 10, 2023
Keith Kirkpatrick
Industry News
Providing Flexible Product Returns While Limiting Fraud Opportunities
Clear Policies and Controls Can Elevate CX While Protecting Against Returns Abuse
January 10, 2023
Clint Wheelock
Industry News
The Futurum Group Acquires Dash Network
January 10, 2023
Sherril Hanson
Industry News
Employee Experience in 2023
Companies May be Focusing Efforts More Narrowly
Employee Experience
January 9, 2023
Sherril Hanson
Industry News
EX News from Gloat, Gympass, TaskHuman, Thrive Global, Quantum Workplace, and Workhuman
Recent Announcements Focused on Feedback, Mentoring, Wellness, DEI, and Consulting
Employee Experience
January 3, 2023
Keith Kirkpatrick
Industry News
The State of CX in 2022
Customer Service Shifting Away from Live Interaction Was Not the Only Major Movement in the Last Year
CRM
,
Data Analytics
January 2, 2023
Keith Kirkpatrick
Industry News
CX in Logistics
Providing Visibility, Transparency, Honesty, Responsiveness, Convenience, and Empathy Go a Long Way
January 2, 2023
Keith Kirkpatrick
Industry News
Elevating CX Amid Industry Challenges
The Southwest Airlines Debacle Offers Competitors Opportunity to Show They Care
December 30, 2022
Sherril Hanson
Industry News
Contact Center News from Aisera, Genesys, NICE, Five9, LivePerson, and Zoho
Company Moves Focus on CX Features Leveraging AI and Deepening Technology Integration
Contact Center
December 30, 2022
Alex Gaw
Industry News
M&A: Airtel Buys Lemnisk Stake, Nosto Bags Findologic, GetResponse Closes Recostream Deal
Also: Gladly and TheyDo Secure New Funding
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