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Insight Type: Industry News

CX Innovators - Dan Barnhart of Transamerica
Clint Wheelock
Clint Wheelock

CX Innovators: Dan Barnhart, Transamerica

Simplifying the Insurance Customer Journey with Strategic Technology Investments
Rising tide of customer complaints about airline customer service via Twitter
Sherril Hanson

Customer Complaints About Airline Hold Times Grow Prominent on Twitter

Callback Technologies, Omnichannel Engagement, and Self-Service Can Help Smooth Out This CX Issue
CX acquisitions and funding news
Alex Gaw

New Funding for Beaconstac, Akia, and Inbenta

Also: Capacity Acquires Textel; PartnerHero Acquires SupportOps
Customer Insights and Feedback product and partnership announcements
Sherril Hanson

Insights and Feedback News: Gainsight, Lexalytics, Productboard, Qualtrics, Review Trackers, SkyTeam

Integrations, Partnerships and Product Enhancements
CX Innovators - Holly Wagstaff-Bellomo, Dividend Restaurant Group
Clint Wheelock
Clint Wheelock

CX Innovators: Holly Wagstaff-Bellomo, Dividend Restaurant Group

Leveraging CX Technologies and Best Practices Across Multiple Brands with Different Market Positioning
Restaurant customer experience technologies
Keith Kirkpatrick

Balancing Efficiency Against Human Interaction in Restaurants

Self-Service, Automation, and Third-Party Partners Can Improve Service, But May Impact CX
CX customer wins and case studies
Alex Gaw

CX Customer Wins for Ytel, RingCentral, Sprinklr, Talkdesk, and MoEngage

Partners Include Big Pharma Firm, MegaCorp Logistics, El Cortes Ingles, Apple Federal Credit Union, and Jazeera Airways
CX Innovators - H&R Block
Clint Wheelock
Clint Wheelock

CX Innovators: Andrew Clark, H&R Block

Modernizing Infrastructure and Services for Tax Preparation
Auto authentication using multi-factor authentication and biometrics
Keith Kirkpatrick

Auto-Authentication Techniques to Save Time and Improve CX

Consider Multi-Factor and Voice Biometrics to Improve Security
QuestionPro Workforce DEI study
Sherril Hanson

Research on Diversity, Equity, and Inclusion Shows Room for Improvement

QuestionPro Workforce President Sanja Licina Shares Insights
CX Innovator Series - Sri Safitri, Telkom Indonesia
Clint Wheelock
Clint Wheelock

CX Innovators: Sri Safitri, Telkom Indonesia

Improving Customer Satisfaction through Technology Investment and Process Improvement
Customer data platform (CDP) product launches, partnerships, and research studies
Sherril Hanson

CDP Updates: Kore.ai, Lotame, Lytics, mParticle, Simon Data, and The Trade Desk

Twilio, Tealium, and Treasure Data Release Research
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