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Insight Type: Industry News

CX customer wins and case studies
Alex Gaw

Customer Wins for UJET, Sprinklr, Perceptyx, InMoment, and Pisano

Partners Include Outdoorsy, Qatar Business Bureau, Downer NZ, and BKT
Enterprise CX spending survey
Keith Kirkpatrick

Surprise: Enterprise Execs Plan to Increase Digital CX Investments This Year

Despite Macroeconomic Uncertainty and Inflation, a TELUS Survey Finds Many Executives Raising 2023 Digital CX Budgets up to 25%
Alex Gaw

eGain Announces Integration of Knowledge Hub with Microsoft Teams

The Integration Aims to Boost Worker Productivity
CX Innovators - Ken Peterson of QuestionPro
Clint Wheelock
Clint Wheelock

CX Innovators: Ken Peterson, QuestionPro

Creating Empathy at Scale Using Technology Tools and Thoughtful Process Improvements
New CX research studies and surveys
Alex Gaw

New Research from SALESmanago, Telus, Teleperformance, Medallia, and Valtech

Topics: Customer Engagement, CX Budgets, Good vs. Bad CX, Brand Switching, Manufacturing CX
Consumer attitudes about AI and CX
Sherril Hanson

New Research Shows Consumers Believe AI Can Support Positive CX

Dash Research Chats with John Nash, Chief Strategy and Marketing Officer, Redpoint Global
Birdeye acquisition of Cube Online
Sherril Hanson

Birdeye’s Cube Online Acquisition Expands Offerings to UK, Australia, and New Zealand

Dave Lehman, Birdeye COO and President of Go-To-Market, Talks About Local Business Focus and the Company’s Growth
Alleviating customer experience pain points
Keith Kirkpatrick

Identifying and Responding to CX Pain Points

Training and Technology Should Be Used in Tandem to Improve CX
Avaya Chapter 11 Bankruptcy
Sherril Hanson

Avaya Files for Chapter 11 Bankruptcy

The Move Is Positioned as Short Term, Minimally Disruptive, and Necessary for Continued Product Investment
Freshworks-Meta partnership for conversational AI bots
Alex Gaw

Freshworks and Meta Team Up in Major Initiative to Help Lift CX

Conversational AI Bots from Freshworks and Meta Messaging Apps Are Involved
CX funding and M&A announcements
Alex Gaw

New Funding for Workday Ventures, Ushur, OneSignal, and Cleary

Also, QuestionPro Acquires doopoll
CX Innovators - Kristi Gole of Global Hotel Alliance
Clint Wheelock
Clint Wheelock

CX Innovators: Kristi Gole, Global Hotel Alliance

Fostering Hotel Guest Loyalty in a Resource-Constrained Market
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