Insight Type: Industry News

July 27, 2021

LiveVox Study Finds That Many Contact Center Leaders Do Not Want to Keep Agents Remote Despite Recent Business Benefits

July 27, 2021

Pendo Raises $150 Million to Help Companies Deliver Software that Meets Rising User Expectations

July 27, 2021

Financial Services CX: Leveraging Digital Assistants to Provide Automation

July 26, 2021

Medallia to be Acquired by Thoma Bravo for $6.4 Billion

July 26, 2021

Five9 Announces Inaugural Reimagine CX Awards to Recognize Organizations Driving Compelling Transformation in the Contact Center and Customer Experience

July 26, 2021

Leading Organizations Around the World Choose Qualtrics to Deliver Breakthrough Experiences for Customers and Employees

July 26, 2021

Navigate a Cookie-Less World With SAS Real-Time CDP Capabilities

July 22, 2021

Daniel Brousseau Joins Medallia to Help Financial Services Firms Elevate Experience Management

July 22, 2021

Dynamic Yield Positioned Highest and Furthest in 2021 Gartner MQ for Personalization Engines

July 20, 2021

Redpoint Global Announces In Situ

July 20, 2021

Funding Trends in CX

July 19, 2021

Limeade Acquires Employee Listening Leader TINYpulse

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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