Category: Enterprise Software & Digital Workflows

Employee Experience: A Look Back and A Look Ahead
January 23, 2024

Employee Experience: A Look Back and A Look Ahead

Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into 2023 employee experience trends as well as a look ahead at what to expect in 2024....
The Six Five Insider with Christina Montgomery, VP and Chief Privacy & Trust Officer at IBM
January 23, 2024

The Six Five Insider with Christina Montgomery, VP and Chief Privacy & Trust Officer at IBM

On this episode of The Six Five – Insider, hosts Daniel Newman and Patrick Moorhead welcome Christina Montgomery, Vice President and Chief Privacy & Trust Officer from IBM for a...
Market Insight Report: Field Service Software
January 22, 2024

Market Insight Report: SaaS-Based Generative AI Pricing Trends

In our latest offering, Market Insight Report: SaaS-Based Generative AI Pricing Trends, we detail the current state of enterprise-focused SaaS platform pricing, discuss how generative AI features are being delivered...
Toyota Partners with IBM to Build a Customer Centric Supply Chain
January 22, 2024

Toyota Partners with IBM to Build a Customer Centric Supply Chain

On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead welcome Audrey Mito, Supply Chain Transformation Lead from Toyota North America and Shobhit...
SAP Announces AI Capabilities to Improve Retail Business Processes
January 22, 2024

SAP Announces AI Capabilities to Improve Retail Business Processes

Keith Kirkpatrick, Research Director at The Futurum Group, covers SAP’s retail-focused announcements and discusses how these data-led innovations will help retailers improve operations and their customers’ experiences....
Unlocking Value with AI: Opportunities for Retailers in 2024
January 19, 2024

Unlocking Value with AI: Opportunities for Retailers in 2024

Our latest Research Report, Unlocking Value with AI: Opportunities for Retailers in 2024, completed in partnership with Microsoft, covers retailer and consumer perceptions of how and where AI should be...
Samsung SDS America Optimizes Cloud Spend Through Automation with IBM
January 19, 2024

Samsung SDS America Optimizes Cloud Spend Through Automation with IBM

On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead welcomes Ruth Sun, Global Managing Director from IBM and Prashant Vithlani, Cloud Business...
Intel and DigitalBridge Group Announce the Formation of Articul8
January 19, 2024

Intel and DigitalBridge Group Announce the Formation of Articul8

Keith Kirkpatrick, Research Director with The Futurum Group, covers the announcement of Articul8, a new enterprise-focused generative AI platform created by Intel and DigitalBridge, and discusses its potential for competing...
Google Announces New AI Powered Tech for Retailers
January 18, 2024

Google Announces New AI Powered Tech for Retailers

The Futurum Group’s Steven Dickens and Keith Kirkpatrick cover Google’s retail-focused announcements and discuss how these innovations will help retailers improve operations and their customers’ experiences....
DTEN Innovates with Compact Video Conferencing for Small Spaces
January 18, 2024

DTEN Innovates with Compact Video Conferencing for Small Spaces

Craig Durr, Research Director at The Futurum Group, sees DTEN's new product as a game-changer for small-room conferencing....
January 18, 2024

Zoom Enhances Hybrid Work with Visitor Management

Craig Durr, Research Director at The Futurum Group, highlights Zoom's Visitor Management as a significant game-changer in hybrid workplace efficiency and guest experience....
Zendesk to Acquire AI-Driven Quality Management Platform Klaus
January 18, 2024

Zendesk to Acquire AI-Driven Quality Management Platform Klaus

Keith Kirkpatrick and Sherril Hanson of The Futurum Group provide insights into Zendesk’s announced acquisition of quality management platform provider Klaus, bringing the benefit of analytics on both human and...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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