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Category: Enterprise Software & Digital Workflows

Unified Analytics Introduced by Customer Engagement Platform Emplifi
August 30, 2023

Unified Analytics Introduced by Customer Engagement Platform Emplifi

Sherril Hanson, Senior Analyst at The Futurum Group shares her insights on Emplifi’s introduction of Unified Analytics, a solution that ties together data from across a customer journey to provide...
CX Wins for Medallia, MoEngage, Appier, and Luminoso
August 29, 2023

CX Wins for Medallia, MoEngage, Appier, and Luminoso

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
August 29, 2023

Twilio Unveils a Robust Lineup of CustomerAI-Powered Solutions

Sherril Hanson, Senior Analyst at The Futurum Group breaks down Twilio’s raft of CustomerAI-related product announcements centered on generative and predictive artificial intelligence....
We are Live! Talking NVIDIA, Zoom, Marvell, VMware, Oracle, and Arm
August 28, 2023

We are live! Talking NVIDIA, Zoom, Marvell, VMWare, Oracle and Arm

On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss the latest earnings releases for NVIDIA, Marvell and Zoom, VMWare Explore 2023, Oracle Cloud joining...
Google Cloud NetApp Volumes Is Launched
August 28, 2023

Google Cloud NetApp Volumes Is Launched

Dave Raffo, Senior Analyst at The Futurum Group, shares his insights on the latest collaboration between Google Cloud and NetApp Storage. With Google Cloud NetApp Volumes, NetApp now has first-party...
Salesforce Announces New Innovations for Field Service Workers
August 28, 2023

Salesforce Announces New Innovations for Field Service Workers

Keith Kirkpatrick, Research Director at The Futurum Group, covers the announcement of Salesforce’s Field Service features, and discusses how these AI-enhanced tools address unmet needs of service workers....
Twilio Debuts CustomerAI Privacy Ladder and AI Nutrition Facts Labels
August 25, 2023

Twilio Debuts CustomerAI Privacy Ladder and AI Nutrition Facts Labels

Keith Kirkpatrick, Research Director at The Futurum Group covers the announcement of Twilio’s CustomerAI Privacy Ladder and AI Nutrition Facts Labels, and discusses how these are good tools for ensuring...
Adobe Express With Firefly Beta Is Now Generally Available
August 25, 2023

Adobe Express With Firefly Beta Is Now Generally Available

Keith Kirkpatrick, Research Director at The Futurum Group covers the general availability of Adobe Express, and discusses how Adobe’s suite of creative apps provides enterprises with improved workflows and flexibility....
Smart Summary Released by Quantum Workplace
August 25, 2023

Smart Summary Released by Quantum Workplace

Sherril Hanson, Senior Analyst at The Futurum Group shares her insights into new features in Quantum Workplace’s Engagement Platform, which are designed to provide efficiencies and insights in the processes...
Pure Storage Brings Purely Block Storage to Azure_VMware Cloud
August 25, 2023

Pure Storage Brings Purely Block Storage to Azure/VMware Cloud

Dave Raffo, Senior Analyst at The Futurum Group, looks at how Pure Storage is making Cloud Block Store available for Azure VMware Solutions. This is first block-only storage for AVS....
Verint Consumer Expectations and Usage of Digital Channels Are Rising
August 25, 2023

Verint: Consumer Expectations and Usage of Digital Channels Are Rising

Sherril Hanson, Senior Analyst at The Futurum Group, breaks down Verint’s recent research conducted on digital customer experience. Interactions, channels, and expectations are rising, and companies face barriers in meeting...
Futurum Live! From the Show Floor with 21CS's Eddy Ciliendo
August 24, 2023

Futurum Live! From the Show Floor with 21CS’s Eddy Ciliendo

The Futurum Group’s Steven Dickens is joined by 21CS Vice President of Business Development, Eddy Ciliendo during the SHARE Conference in New Orleans for a conversation on Cloud Data Management,...

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