Category: Enterprise Software & Digital Workflows

How Improving Employee Satisfaction Elevates Customer Experience
June 6, 2024

How Improving Employee Satisfaction Elevates Customer Experience – Six Five On The Road

Sridhar Vembu, CEO at Zoho, joins Cory Johnson and Lisa Martin to share his insights on how enhancing employee satisfaction directly impacts customer experience, drawing on Zoho's successful strategies in...
CIMCO Building Innovative and Sustainable Solutions with Zoho
June 6, 2024

CIMCO Building Innovative and Sustainable Solutions with Zoho – Six Five on the Road at Zoholics

David Fauser, VP of Sales, Marketing, and Strategy at CIMCO, shares insights on how leveraging Zoho's technology enables CIMCO to innovate and enhance sustainability in their refrigeration solutions, shaping the...
Zoho's Major CRM Customization Announcements and Their Impact on Customers
June 6, 2024

Zoho’s Major CRM Customization Announcements and Their Impact on Customers – Six Five On the Road

Raju Vegesna, Chief Evangelist at Zoho, joins Cory Johnson & Lisa Martin to share his insights on Zoho's CRM customization advancements which aim to significantly enhance customer experience and operational...
Introducing TruScale Backup with Veeam: Lenovo's New On-Premises Cloud Solution
June 6, 2024

Introducing TruScale Backup with Veeam: Lenovo’s New On-Premises Cloud Solution

Steven Dickens and Krista Macomber discuss Lenovo's latest announcement of TruScale Backup with Veeam, highlighting its scalable Backup as a Service solution designed for robust data protection and ransomware recovery....
Microsoft Announces Copilot-Driven Dynamics 365 Contact Center
June 6, 2024

Microsoft Announces Copilot-Driven Dynamics 365 Contact Center

Keith Kirkpatrick, Research Director with The Futurum Group, covers Microsoft’s new CCaaS offering that is heavily leveraging the company’s expertise and experience with genAI, and an open approach to integrating...
Advancing the Zoho Enterprise Security Stack
June 6, 2024

Advancing the Zoho Enterprise Security Stack

Krista Macomber, Research Director and Senior Analyst with The Futurum Group, shares her insights on Zoho’s enterprise security updates....
Twilio and Partners Providing Future-Ready Communication Solutions
June 5, 2024

Twilio and Partners Providing Future-Ready Communication Solutions

Paul Nashawaty, Practice Lead, and Sam Holschuh, Analyst, at The Futurum Group share their insight on Twilio's ISV partnerships driving future-ready communication solutions....
Twilio at the Forefront: Transforming Customer Engagement Across Industries
June 5, 2024

Twilio at the Forefront: Transforming Customer Engagement Across Industries

Paul Nashawaty, Practice Lead, and Sam Holschuh, Analyst, at The Futurum Group share their insight on how Twilio is transforming customer engagement across industries....
Twilio Transforms: Future Communication at the Forefront of AI
June 5, 2024

Twilio Transforms: Future Communication at the Forefront of AI

Paul Nashawaty, Practice Lead, and Sam Holschuh, Analyst, at The Futurum Group share their insight on Twilio's latest AI innovations transforming communication technology....
Twilio Unveils A Simpler, Smarter Communication Solution
June 5, 2024

Twilio Unveils A Simpler, Smarter Communication Solution

Paul Nashawaty, Practice Lead, and Sam Holschuh, Analyst, at The Futurum Group share their insight on Twilio's innovations in simplifying smart communication solutions....
Twilio's Providing the Next Era of AI-Driven Customer Engagement
June 5, 2024

Twilio’s Providing the Next Era of AI-Driven Customer Engagement

Paul Nashawaty, Practice Lead, and Sam Holschuh, Analyst, at The Futurum Group share their insight on Twilio's strategic focus on AI to reshape customer engagement....
Twilio’s Strategic Evolution for Orchestrating the Future of Customer Engagement
June 5, 2024

Twilio’s Strategic Evolution for Orchestrating the Future of Customer Engagement

Paul Nashawaty, Practice Lead, and Sam Holschuh, Analyst, at The Futurum Group share their insight on Twilio's strategic evolution to orchestrate enhanced customer engagement....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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