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Category: Enterprise Software, & Digital Workflows

Balto's Real-Time Index: Unveiling Contact Center Trends for Enhanced Customer Experiences
Sherril Hanson

Balto’s Real-Time Index: Unveiling Contact Center Trends for Enhanced Customer Experiences

Balto Leverages Data From Its Own Guided Calls to Find Objection and Soft Skills Trends
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights into Balto’s Real-Time Index, launched in 2022 by the company’s Conversation Excellence Lab. The index takes in data from Balto’s 200 million plus guided calls and turns it into actionable insights.
CX Wins for Redpoint Global, NICE, Genesys, Air India, and MoEngage
Alex Gaw

CX Wins for Redpoint Global, NICE, Genesys, Air India, and MoEngage

Tie-Ups Benefit Hawaiian Airlines, ABN AMRO, Admiral Insurance, and Homesmiths
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX providers and their partners. In this edition, he examines initiatives from CX firms Redpoint Global, NICE, Genesys, Air India, and MoEngage—and how their tie-ups benefit partners that include Hawaiian Airlines, ABN AMRO, Admiral Insurance, and Homesmiths.
Qualcomm Works with Meta on On-Device AI: On-Device AI Without a Cloud in the Sky
mdiamond@futurumresearch.com

Qualcomm Works with Meta on On-Device AI: On-Device AI Without a Cloud in the Sky

The Futurum Group Industry Analyst, Michael Diamond looks at the Qualcomm and Meta partnership, in which the duo are working to optimize the execution of Meta’s Llama 2 language models directly on the device without relying on the sole use of cloud services.
Oracle MySQL Heatwave Lakehouse GA
Daniel Newman

Oracle MySQL Heatwave Lakehouse GA

The Six Five team discusses the Oracle announcement of the general availability of MySQL HeatWave Lakehouse.
Talking Oracle SAP IBM Microsoft Lenovo Broadcom
Daniel Newman

We are Live! Talking Oracle, SAP, IBM, Microsoft, Lenovo, Broadcom

On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss Oracle, SAP, IBM, Microsoft, Lenovo, and Broadcom.
Nasuni Bolsters Cyber Security, Integrates with Microsoft Sentinel
Dave Raffo

Nasuni Bolsters Cybersecurity, Integrates with Microsoft Sentinel

The Futurum Group Senior Analyst Dave Raffo looks at Nasuni’s cyber-resiliency features added to its Ransomware Protection service, and its integration with Microsoft Sentinel.
Kyndryl and Veritas Launch Managed Services for Ransomware Risk Assessment and Recovery
Krista Case
Krista Case

Kyndryl and Veritas Launch Managed Services for Ransomware Risk Assessment and Recovery

Krista Macomber, Senior Analyst at The Futurum Group, covers Kyndryl and Veritas managed services for ransomware risk assessment and recovery, aimed at helping enterprises protect and recover critical data across on-premises, hybrid, and multi-cloud environments, utilizing AI-based data management capabilities for efficient cyber-recovery.
SAP Q2 Revenue Reaches €7.55 Billion, up 5%, as Cloud Climbs
Daniel Newman & tweiss@futurumresearch.com

SAP Q2 Revenue Reaches €7.55 Billion, up 5%, as Cloud Climbs

Daniel Newman and Todd R. Weiss, analysts at The Futurum Group, share their insights as SAP Q2 revenue reaches €7.55 billion, up 5%, as cloud revenue climbs again. SAP’s Q2 revenue came in a bit lower than analyst consensus estimates of €7.6 billion for the quarter, but the company clearly sees progress as it raised its second half earnings guidance for cloud and software revenue and non-IFRS operating profit through the end of fiscal year 2023.
Qualcomm-Meta Llama 2 Could Unleash LLM Apps at the Edge
Mark Beccue

Qualcomm-Meta Llama 2 Could Unleash LLM Apps at the Edge

Is It Counterintuitive to Think Compute-Hungry LLMs Can Work at the Edge? Two Tech Giants Map a Path
Mark Beccue, Research Director at The Futurum Group, examines Qualcomm and Meta’s partnership to implement Llama 2-based AI capabilities on smartphones and PCs starting in 2024. The idea that LLM applications could be run on compute-cost efficient edge devices is enough to make most AI application developers’ imaginations run wild, since this capability would bring lots of potential new use cases and business opportunities
Lessons from the early Web How the C-Suite SHOULD think about AI today — Six Five On the Road at .conf23
Daniel Newman

Lessons from the early Web How the C-Suite SHOULD think about AI today — Six Five On the Road at .conf23

On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead welcome Splunk’s Chief Cybersecurity Advisor Paul Kurtz, Live from .conf23 in Las Vegas to discuss how the c-suite should be thinking about AI today.
NetSuite Offers Guided Learning to Reduce Training Time and Accelerate Adoption
Keith Kirkpatrick

NetSuite Offers Guided Learning to Reduce Training Time and Accelerate Adoption

Contextual Learning Guides Include Role-Based and Task-Based Guides
Keith Kirkpatrick, Research Director at The Futurum Group covers the launch of NetSuite Guided Learning, and discusses how the embedded features should help enterprises maximize their software ROI, increase productivity, and decrease training costs.
Workday Announces Elastic Hypercube Technology for Workday Adaptive Planning
Keith Kirkpatrick

Workday Announces Elastic Hypercube Technology for Workday Adaptive Planning

Latest Release Provides Support for Continuous Planning at Scale
Keith Kirkpatrick, Research Director at The Futurum Group covers Workday’s announcement of Elastic Hypercube Technology (EHT), which provides enterprise workforce planners with dynamic and elastic compute power, enabling them to incorporate more dimensionality and complexity into planning models, while supporting a high number of concurrent users without impacting speed or performance.
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