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Category: Enterprise Software & Digital Workflows

Consolidating Applications to Improve Efficiency, Leverage Technology Investments, and Tighten Security - Enterprising Insights, Episode 5
November 22, 2023

Consolidating Applications to Improve Efficiency, Leverage Technology Investments, and Tighten Security – Enterprising Insights, Episode 5

In this episode of Enterprising Insights, Futurum Group Research Director Keith Kirkpatrick covers tech stack sprawl, its causes and risk to the enterprise, and offerings from vendors to reduce or...
HPE Invests in LLM Aleph Alpha to Fuel On-Premises AI Strategy
November 22, 2023

HPE Invests in LLM Aleph Alpha to Fuel On-Premises AI Strategy

Mark Beccue, Research Director at The Futurum Group, examines HPE’s investment in Aleph Alpha LLM to fuel on-premises AI strategy across enterprise markets....
ServiceNow Launches Expansion to Now Assist Generative AI Offerings
November 22, 2023

ServiceNow Launches Expansion to Now Assist Generative AI Offerings

Keith Kirkpatrick, Research Director at The Futurum Group, covers ServiceNow’s latest generative AI enhancements, including Now Assist in Virtual Agent, flow generation, and Now Assist for Field Service Management....
Teradata AI Unlimited Serverless Analytics Coming to Microsoft Fabric
November 22, 2023

Teradata AI Unlimited Serverless Analytics Coming to Microsoft Fabric

Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights as Teradata AI Unlimited serverless analytics are coming to Microsoft Fabric and the Microsoft OneLake unified, multi-cloud data...
Copilot for Service Introduced by Microsoft
November 22, 2023

Copilot for Service Introduced by Microsoft

The Futurum Group’s Keith Kirkpatrick and Sherril Hanson share their thoughts on Microsoft’s Copilot for Service, which provides information and guidance to agents when and where they need it, and...
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Zoom Revenue Up 3.2% to $1.4 Billion in Q3, Beating Analyst Estimates
November 22, 2023

Zoom Revenue Up 3.2% to $1.4 Billion in Q3, Beating Analyst Estimates

Daniel Newman and Todd R. Weiss, analysts with The Futurum Group, share their insights as Zoom revenue is up 3.2% to $1.4 billion in Q3, beating estimates as the video...
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The Low-Code/No-Code Development Platform Market
November 21, 2023

Market Insight Report: The Low-Code/No-Code Development Platform Market

In our latest Market Insight Report, The Low-Code/No-Code Development Platform Market, we detail the top low-code/no-code development market drivers, discuss the core capabilities that should be embedded in any low-code...
More Than 50% of Workers Admit to Using Unapproved Generative AI Tools
November 21, 2023

More Than 50% of Workers Admit to Using Unapproved Generative AI Tools

Keith Kirkpatrick, Research Director at The Futurum Group, covers Salesforce’s survey of people using generative AI at work, and discusses the steps organizations should take to ensure safe, ethical, and...
SC23 Recap: VAST Data
November 21, 2023

SC23 Recap: VAST Data

Mitch Lewis, Research Analyst at The Futurum Group, shares his insights on VAST Data’s splashy presence at SC23 with announcements of cloud partnerships and a Data Platform strategy....
CX Research from Cloudera, Verint, Talkdesk, Stanford, and Kore.ai
November 21, 2023

CX Research from Cloudera, Verint, Talkdesk, Stanford, and Kore.ai

Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Cloudera, Verint, Talkdesk, Stanford University, and Kore.ai....
RingCentral Releases RingCentral Events
November 20, 2023

RingCentral Releases RingCentral Events

Craig Durr, Research Director at The Futurum Group, highlights RingCentral's strategic launch of RingCentral Events, its global events platform, as a major leap in event management....
Craig Durr
November 20, 2023

AI-First Contact Center Solution RingCX Now Generally Available

Sherril Hanson, Senior Analyst at The Futurum Group, shares her thoughts on the now generally available RingCentral’s RingCX solution, a native AI-first contact center solution that is powered by RingSenseAI....

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