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Category: Enterprise Software & Digital Workflows

CX Wins for Amelia, Yoobic, RingCentral, Qualtrics, and Veeva
October 4, 2023

CX Wins for Amelia, Yoobic, RingCentral, Qualtrics, and Veeva

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
Elevate the Hybrid Workspace: HP | Poly Unveil Innovative Solutions
October 4, 2023

Elevate the Hybrid Workspace: HP | Poly Unveil Innovative Solutions

Craig Durr, Research Director at The Futurum Group, examines innovation solutions from HP | Poly, emphasizing their potential to redefine the modern hybrid workspace experience....
Craig Durr
Expanding Commitment to Zoom: Crestron’s Latest Zoom Solutions
October 4, 2023

Expanding Commitment to Zoom: Crestron’s Latest Zoom Solutions

Craig Durr, Research Director at The Futurum Group, highlights Crestron's strategic advancements in workplace collaboration through its latest Zoom-certified solutions....
Craig Durr
CX Wins for TTEC, 8x8, and Oracle Communications
October 4, 2023

CX Wins for TTEC, 8×8, and Oracle Communications

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of recent CX wins by TTEC, 8x8, and Oracle....
Salesforce Partners With McKinsey, Williams-Sonoma, and Capgemini
October 3, 2023

Salesforce Partners With McKinsey, Williams-Sonoma, and Capgemini

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firm Salesforce with new partners McKinsey & Company, Williams-Sonoma Inc., and Capgemini....
Avaya Is Making Strong Progress in Business and Product Enhancements
October 3, 2023

Avaya Is Making Strong Progress in Business and Product Enhancements

Sherril Hanson, Senior Analyst at The Futurum Group, breaks down Avaya’s announcement on its progress across multiple fronts and discusses the latest enhancements to the Avaya Experience Platform....
IBM Granite GAI watsonx goes GA with Indemnity Protection
October 3, 2023

IBM Granite GAI watsonx goes GA with Indemnity Protection

The Six Five Team discusses IBM Granite GAI watsonx goes GA with Indemnity Protection....
Mitel Completes the Acquisition of Unify From the Atos Group
October 3, 2023

Mitel Completes the Acquisition of Unify From the Atos Group

Craig Durr, Research Director at The Futurum Group, delves into Mitel's strategic acquisition of Atos Unify, highlighting its potential impact on the global UC landscape....
Craig Durr
InMoment and Contentsquare Partner on Digital Experience
October 3, 2023

InMoment and Contentsquare Partner on Digital Experience

Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into the InMoment and Contentsquare partnership that promises to provide more insights into customer behaviors....
October 3, 2023

Salesforce Announces Deal To Buy AI Bot Provider Airkit.ai

The Futurum Group’s Keith Kirkpatrick and Sherril Hanson share their impressions of the Salesforce acquisition of Airkit.ai and discuss how the company’s bots might be integrated into Sales Cloud Einstein....
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AWS GAI Update
October 3, 2023

AWS GAI Update

The Six Five Team discusses AWS GAI Update....
Windows GAI Copilot Released to Billions
October 3, 2023

Windows GAI Copilot Released to Billions

The Six Five Team discusses Windows GAI Copilot Released to Billions....

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