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Category: Enterprise Software & Digital Workflows

CX Wins With Emplifi, LiveVox, and Qualtrics
October 30, 2023

CX Wins With Emplifi, LiveVox, and Qualtrics

Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives Emplifi, LiveVox,...
October 27, 2023

Webex Introduces AI Capabilities for Contact Center Agent Support

Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into Cisco Webex contact center-related announcements at WebexOne. AI will be used to reduce contact center agent burnout and...
Frontline Worker Experience Interview with Dr. Benjamin Granger
October 27, 2023

Frontline Worker Experience: Interview with Dr. Benjamin Granger

Sherril Hanson, Senior Analyst at The Futurum Group, interviews Dr. Ben Granger, chief workplace psychologist at Qualtrics, and shares insights into how Southwest Airlines is supporting frontline workers and the...
ServiceNow Delivers Robust Results in Q3 2023, Beating Expectations
October 27, 2023

ServiceNow Delivers Robust Results in Q3 2023, Beating Expectations

The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover ServiceNow’s Q3 2023 earnings and discuss how the company’s strong AI strategy and execution plan are delivering robust results to customers...
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Low-Code/No-Code Development Platforms: Democratizing and Speeding Application Development Via Code Abstraction Tools - Enterprising Insights, Episode 2
October 26, 2023

Low-Code/No-Code Development Platforms: Democratizing and Speeding Application Development Via Code Abstraction Tools – Enterprising Insights, Episode 2

In this episode of Enterprising Insights, The Futurum Group's Research Director Keith Kirkpatrick is joined by Clint Wheelock discuss low-code/no-code development platforms, and discuss the benefits, challenges, and key players...
Intradiem Launches Contact Center Agent Attrition Indicator
October 26, 2023

Intradiem Launches Contact Center Agent Attrition Indicator

Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into Intradiem’s new agent attrition predictor that can help assess burnout and offer recommendations....
New Video Capability Brought Into 8x8 Contact Center
October 26, 2023

New Video Capability Brought Into 8×8 Contact Center

Sherril Hanson, Senior Analyst at The Futurum Group, dives into 8x8’s new video functionality in its contact center solution. Agents can now natively provide a video interaction directly from Agent...
Microsoft Q1 2024 Earnings Outperform Expectations
October 25, 2023

Microsoft Q1 2024 Earnings Outperform Expectations

The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover Microsoft’s Q1 2024 earnings and discuss how the company’s laser-like focus on AI and cloud computing are helping to drive revenue....
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Unleashing the Power of AI: Cisco's Bold Webex Strategy
October 25, 2023

Unleashing the Power of AI: Cisco’s Bold Webex Strategy

Craig Durr, Research Director at The Futurum Group, delves into Cisco's latest AI innovations for Webex, highlighting their potential to revolutionize hybrid work communications....
Craig Durr
Alphabet’s Strong Q3 Earnings Driven by Growth
October 25, 2023

Alphabet’s Strong Q3 Earnings Driven by Growth

The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover Alphabet’s Q3 2023 earnings and discuss how the company’s focus on AI will help drive additional revenue growth in the future....
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Talking Qualcomm, Google, Lenovo, Oracle, Netsuite, NVIDIA, AWS, and SAP
October 24, 2023

Talking Qualcomm, Google, Lenovo, Oracle, Netsuite, NVIDIA, AWS, and SAP

On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss Qualcomm and Google's wearable platform, Lenovo’s Analyst Event, Oracle, NetSuite, SuiteWorld 2023, NVIDIA, AWS Chips,...
SAP Q3 Revenue Up 4% to €7.74 Billion as Cloud Growth Continues
October 24, 2023

SAP Q3 Revenue Up 4% to €7.74 Billion as Cloud Growth Continues

Daniel Newman and Todd R. Weiss, analysts with The Futurum Group, share their insights as SAP Q3 revenue is up 4% to €7.74 billion as cloud growth continues for the...
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