Category: Enterprise Software & Digital Workflows

Is PyTorch 2.12 the Tipping Point for Hardware-Agnostic AI at Scale?
May 14, 2026

Is PyTorch 2.12 the Tipping Point for Hardware-Agnostic AI at Scale?

PyTorch 2.12 transforms from research tool to enterprise-ready platform with hardware-agnostic AI, unified graph APIs, 100x performance gains, and advanced quantization for production dominance....
Is LogicMonitor the Real SolarWinds Alternative for Autonomous IT Simplicity?
May 13, 2026

Is LogicMonitor the Real SolarWinds Alternative for Autonomous IT Simplicity?

Enterprise IT teams need more than features—LogicMonitor's unified telemetry and AI-driven Autonomous IT reduce complexity and costs across hybrid environments....
The Business Economic Value of Freshservice by Freshworks
May 11, 2026

The Business Economic Value of Freshservice by Freshworks

In our latest BEV Report, The Business Economic Value of Freshservice by Freshworks, completed in partnership with Freshworks, Futurum Research examines how enterprises migrating from large legacy ITSM platforms to...
Agentic AI
May 8, 2026

Netskope Bets Agentic AI Can Solve the SOC Capacity Crisis

Fernando Montenegro, Vice President & Practice Lead, Cybersecurity & Resilience at Futurum, Netskope's AgentSkope deploys agentic AI agents to automate security workflows, relieving analyst overload and addressing the SOC capacity...
Microsoft Agent 365 Turns Shadow AI Into a Governed Asset Class
May 8, 2026

Microsoft Agent 365 Turns Shadow AI Into a Governed Asset Class

Keith Kirkpatrick, VP & RD, Enterprise Software, and Brad Shimmin, VP & Practice Lead, Data Intelligence and Analytics, examine Microsoft Agent 365's general availability and analyze how the cross-platform control...
Can ServiceNow's Real-Time Data Foundation Make Autonomous AI a Reality?
May 8, 2026

Can ServiceNow’s Real-Time Data Foundation Make Autonomous AI a Reality?

Keith Kirkpatrick, VP & Research Director at Futurum, covers major announcements from Day 2 at ServiceNow Knowledge 2026, and discusses their impact on SaaS vendors and end customers....
Freshworks Q1 FY 2026 Earnings: EX Momentum Offsets CX Growth Questions
May 7, 2026

Freshworks Q1 FY 2026 Earnings: EX Momentum Offsets CX Growth Questions

Futurum Research reviews Freshworks Q1 FY 2026 results, focusing on EX upmarket execution, Freddy AI Copilot attach trends, CX replatforming progress, and FY 2026 guidance....
Agentic Layer
May 6, 2026

Is Twilio’s Next Generation Platform the Missing Agentic Layer for Enterprise CX?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Twilio's Next Generation Platform aims to be the foundational agentic layer for intelligent, memory-driven customer conversations at...
Autonomous Workforce
May 6, 2026

ServiceNow Bets the Platform on Governed, Autonomous AI Orchestration

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines ServiceNow's Knowledge 2026 announcements, including the Autonomous Workforce and AI Control Tower designed to orchestrate governed...
Qlik’s CEO Transition and the Coming AI-Driven Shakeup in How Companies Build and Pay for Software
May 6, 2026

Qlik’s CEO Transition and the Coming AI-Driven Shakeup in How Companies Build and Pay for Software

Guy Currier, Chief Analyst, Visible Impact at Futurum, Qlik's leadership transition reflects how agentic AI is disrupting software pricing, token economics, and competition in data analytics and business intelligence....
Can SAP Finally Kill the ETL Monster? The Dremio and Prior Labs Acquisition Explained
May 6, 2026

Can SAP Finally Kill the ETL Monster? The Dremio and Prior Labs Acquisition Explained

Brad Shimmin, analyst at Futurum, analyzes SAP's major move to acquire Dremio and Prior Labs. This strategic play addresses the core challenges of enterprise data fragmentation and specialized AI reasoning...
Palantir Q1 FY 2026 Revenue Beats Estimates, US Demand Drives Outlook Raise
May 6, 2026

Palantir Q1 FY 2026 Revenue Beats Estimates, US Demand Drives Outlook Raise

Dion Hinchcliffe at Futurum reviews Palantir Q1 FY 2026 earnings, focusing on AIP-driven US demand, commercial and government execution, and raised FY 2026 guidance....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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