Keith Kirkpatrick and Sherril Hanson of The Futurum Group provide insights into Zendesk’s announced acquisition of quality management platform provider Klaus, bringing the benefit of analytics on both human and...
Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into 2023 customer experience trends as well as a look ahead at what to expect in 2024....
In our latest Research Brief, Accelerating Integration Modernization with Composable Development, completed in partnership with Tray.io, we cover the factors that contribute to a fragmented and constrained technology stack and...
The Futurum Group’s Daniel Newman is joined by Pega’s Peter van der Putten for a conversation on AI in 2024, including insights on ethics, governance and the hype around generative...
In this episode of Enterprising Insights, Futurum Group Research Director Keith Kirkpatrick discusses six predictions for the enterprise SaaS market, and how they will impact vendors and customers....
The Futurum Group’s Daniel Newman is joined by Tray.io CEO and Co-Founder, Rich Waldron, to discuss the company’s mission to deliver the intelligent autonomous enterprise, enabling organizations to transform every...
Keith Kirkpatrick, Research Director with The Futurum Group, covers Automation Anywhere’s announcement of new benchmarking services designed to help companies maximize their automation investments....
In our latest research brief, Where You Build and Run Your Applications Matters, done in partnership with Amazon Web Services (AWS), we analyze how hyperscalers’ infrastructure should be a key...
Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights about how the IBM Partner Plus program will help partners grow more services revenue as customers require more...
Mitch Lewis, Research Analyst at The Futurum Group, shares his insights on Dremio’s partnership with Carahsoft to bring data lakehouse solutions to the public sector....
The Futurum Group’s Daniel Newman is joined by AWS’s Tom Godden, Director, AWS Enterprise Strategy for a conversation on cloud infrastructure, key considerations decision makers should have when choosing a...
In our latest report, Market Insight Report: Breaking Down Generic versus Specialized ERP Software, we provide a comparison of generic ERP software versus specialized solutions, detail factors that should be...
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