Category: Enterprise Software & Digital Workflows

AI Platform
May 29, 2026

SugarAI’s Rebrand Raises the Stakes in AI-Powered CRM, But Can It Deliver Actionable Intelligence?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, SugarAI's rebrand as an AI platform seeks to differentiate it from Salesforce and Microsoft through actionable intelligence...
Genesys' WhatsApp Integration
May 29, 2026

Is Genesys’ WhatsApp Integration the New Standard for Omnichannel Customer Engagement?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Genesys' WhatsApp integration escalates omnichannel competition, pressuring rivals like Salesforce and NICE to accelerate GenAI capabilities....
Mistral AI Shifts to Full-Stack Strategy With Vibe and Industrial AI
May 29, 2026

Mistral AI Shifts to Full-Stack Strategy With Vibe and Industrial AI

Nick Patience, VP and Practice Lead for AI Platforms at Futurum, analyses Mistral AI’s AI Now Summit announcements: a unified Vibe agent platform, an industrial engineering stack with Airbus, BMW,...
Futurum Tech Vanguards Index Reveals Positive TTM Revenue Growth
May 29, 2026

Is Micron at the Center of the AI Universe? A Trillion-Dollar Cap Suggests Yes

As Micron hits $1T, the Futurum Tech Vanguards index reveals a strategic shift to memory, with positive growth across all 25 tech giants....
Advanced Success Plan
May 28, 2026

SAP Bets on Autonomous CX: Will Advanced Success Plan Redefine Outcome-Driven CRM?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines SAP's Advanced Success Plan as a transformative approach to operationalizing AI-driven, outcome-based customer experience with proactive...
Enterprise Platform
May 28, 2026

Canva’s May 2026 Launches Signal an Enterprise Platform Ambition Beyond Design

Canva's May 2026 announcements signal a shift toward enterprise status through workflow automation and collaboration features, raising questions about competing beyond its creative niche....
Databricks and Health Samurai Aim to End Healthcare’s Data Fragmentation Problem
May 28, 2026

Databricks and Health Samurai Aim to End Healthcare’s Data Fragmentation Problem

Databricks and Health Samurai launched a FHIR-native platform standardizing clinical data from multiple formats, eliminating ETL processes while enabling real-time analytics and compliance....
Will ElevenLabs' Music v2 Redefine AI Music Creation for Enterprises and Developers?
May 27, 2026

Will ElevenLabs’ Music v2 Redefine AI Music Creation for Enterprises and Developers?

ElevenLabs launches Music v2 with improved vocals and multilingual capabilities across its platforms, offering significant price cuts and licensed content to compete for enterprise adoption....
Zoho MCP Server
May 26, 2026

Will Zoho MCP Server Make Conversational Payments the New Enterprise Standard?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Zoho MCP Server positions the company as an early leader in embedding AI-driven payments into natural language...
Tabnine's Visionary Status: Does Context-Driven AI Coding Redefine Enterprise Software Delivery?
May 23, 2026

Tabnine’s Visionary Status: Does Context-Driven AI Coding Redefine Enterprise Software Delivery?

Tabnine achieved Visionary status in Gartner's 2026 Magic Quadrant for Enterprise AI Coding Agents, signaling a shift toward governed, context-aware platforms that prioritize organizational constraints over raw productivity....
Disrupt Enterprise SaaS
May 22, 2026

Can Halo’s ARR Milestones Disrupt Enterprise SaaS Pricing and Force Rivals to Respond?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Halo Service Solutions' ARR Milestones program disrupts enterprise SaaS pricing by sharing savings tied to revenue growth,...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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