Category: Enterprise Software & Digital Workflows

Workday Rising 2025: AI Agents, Data Cloud, and Flex Credits Unveiled
October 2, 2025

Workday Rising 2025: AI Agents, Data Cloud, and Flex Credits Unveiled

Keith Kirkpatrick, Research Director at Futurum, shares insights on Workday Rising 2025 announcements, including Illuminate agents, Flex Credits, Data Cloud partnerships, and Microsoft integration for AI governance....
Achieving Business Value with SAP Business AI AGILITA Case Study
September 25, 2025

Achieving Business Value with SAP Business AI: AGILITA Case Study

In this case study, The Futurum Group explores how AGILITA used SAP Business AI to transform a routine but critical workflow—delivering both operational improvements and meaningful business outcomes....
From Data to Decisions: How ERP-Embedded AI/ML Makes Predictive Insights Accessible
September 24, 2025

From Data to Decisions: How ERP-Embedded AI/ML Makes Predictive Insights Accessible

In our latest market report, From Data to Decisions: How ERP-Embedded AI/ML Makes Predictive Insights Accessible, produced in partnership with Epicor, Futurum Research outlines how embedding AI and ML into...
Zoho Dell NVIDIA AI Partnership Aims to Accelerate Enterprise Adoption
September 24, 2025

Zoho Dell NVIDIA AI Partnership Aims to Accelerate Enterprise Adoption

Nick Patience, VP and AI Practice Lead at Futurum shares insights on Zoho’s partnership with Dell and NVIDIA to scale multimodal LLMs and agent-based AI, balancing innovation with data sovereignty...
What Role Will Microsoft 365 Copilot Agents Play in Enterprise Workflows?
September 23, 2025

What Role Will Microsoft 365 Copilot Agents Play in Enterprise Workflows?

Keith Kirkpatrick, Research Director at Futurum, shares his insights on Microsoft 365 Copilot agents, exploring how new collaborative AI teammates in Teams, SharePoint, and Viva Engage transform teamwork and project...
Benchmarking Agentic Support for Enterprise Help
September 22, 2025

Agentic Support Services: Benchmarking Enterprise Software Customer Help

This benchmark assesses how major enterprise software vendors are implementing agentic AI in customer help today. It explains the criteria that separate basic LLM chat from enterprise-grade agentic systems, introduces...
WalkMe Announces AI-Powered Digital Learning Solution
September 22, 2025

WalkMe Announces AI-Powered Digital Learning Solution

Keith Kirkpatrick, Research Director at Futurum, shares his insights into WalkMe’s AI-powered digital learning solution and discusses why this approach is critical for enterprises in the age of accelerating technological...
Is Workday’s $1.1B Sana Acquisition Enough to Dominate the AI Agent Race?
September 18, 2025

Is Workday’s $1.1B Sana Acquisition Enough to Dominate the AI Agent Race?

Keith Kirkpatrick, Research Director at Futurum, shares his insights on Workday’s $1.1 billion acquisition of Sana, examining how the deal combines AI-native learning and agents to position Workday as the...
Bridging the AI Production Gap How Observability Unlocks Enterprise AI Success
September 15, 2025

Bridging the AI Production Gap: How Observability Unlocks Enterprise AI Success

In Bridging the AI Production Gap: How Observability Unlocks Enterprise AI Success, developed in partnership with Dynatrace, Futurum Research maps the market landscape, highlight adoption trends, and provide a pragmatic...
Adobe Q3 FY 2025 Results Beat Estimates, FY 2025 Outlook Raised on AI Demand
September 12, 2025

Adobe Q3 FY 2025 Results Beat Estimates, FY 2025 Outlook Raised on AI Demand

Keith Kirkpatrick, Research Director at Futurum, examines Adobe’s Q3 FY 2025 earnings, highlighting how strong AI adoption and Digital Media growth are fueling momentum....
Is ServiceNow Poised to Drive AI Efficiency in Federal Agencies?
September 9, 2025

Is ServiceNow Poised to Drive AI Efficiency in Federal Agencies?

Keith Kirkpatrick, Research Director at Futurum, shares his insights on GSA’s OneGov agreement with ServiceNow, which delivers discounts up to 70% on ITSM Pro bundles and positions AI at the...
Salesforce Q2 FY 2026 Earnings Show EPS Beat, CRPO Growth, Margin Expansion
September 4, 2025

Salesforce Q2 FY 2026 Earnings Show EPS Beat, CRPO Growth, Margin Expansion

Keith Kirkpatrick and Daniel Newman at Futurum analyze Salesforce’s Q2 FY 2026 earnings, highlighting subscription growth, margin expansion, AI adoption, and capital return, with guidance raised as the company pivots...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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