Category: Enterprise Software & Digital Workflows

Freshworks Q1 FY 2026 Earnings: EX Momentum Offsets CX Growth Questions
May 7, 2026

Freshworks Q1 FY 2026 Earnings: EX Momentum Offsets CX Growth Questions

Futurum Research reviews Freshworks Q1 FY 2026 results, focusing on EX upmarket execution, Freddy AI Copilot attach trends, CX replatforming progress, and FY 2026 guidance....
Agentic Layer
May 6, 2026

Is Twilio’s Next Generation Platform the Missing Agentic Layer for Enterprise CX?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Twilio's Next Generation Platform aims to be the foundational agentic layer for intelligent, memory-driven customer conversations at...
Autonomous Workforce
May 6, 2026

ServiceNow Bets the Platform on Governed, Autonomous AI Orchestration

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines ServiceNow's Knowledge 2026 announcements, including the Autonomous Workforce and AI Control Tower designed to orchestrate governed...
Qlik’s CEO Transition and the Coming AI-Driven Shakeup in How Companies Build and Pay for Software
May 6, 2026

Qlik’s CEO Transition and the Coming AI-Driven Shakeup in How Companies Build and Pay for Software

Guy Currier, Chief Analyst, Visible Impact at Futurum, Qlik's leadership transition reflects how agentic AI is disrupting software pricing, token economics, and competition in data analytics and business intelligence....
Can SAP Finally Kill the ETL Monster? The Dremio and Prior Labs Acquisition Explained
May 6, 2026

Can SAP Finally Kill the ETL Monster? The Dremio and Prior Labs Acquisition Explained

Brad Shimmin, analyst at Futurum, analyzes SAP's major move to acquire Dremio and Prior Labs. This strategic play addresses the core challenges of enterprise data fragmentation and specialized AI reasoning...
Palantir Q1 FY 2026 Revenue Beats Estimates, US Demand Drives Outlook Raise
May 6, 2026

Palantir Q1 FY 2026 Revenue Beats Estimates, US Demand Drives Outlook Raise

Dion Hinchcliffe at Futurum reviews Palantir Q1 FY 2026 earnings, focusing on AIP-driven US demand, commercial and government execution, and raised FY 2026 guidance....
The Autonomous Store: How Agentic AI is Redefining the Retail Experience
May 6, 2026

The Autonomous Store: How Agentic AI is Redefining the Retail Experience

In our latest Market Brief, The Autonomous Store: How Agentic AI is Redefining the Retail Experience, completed in partnership with Lenovo, Futurum Research explores how agentic AI is reshaping retail...
ElevenLabs Hits $500M ARR: Can AI Voice Survive the Platform Wars?
May 6, 2026

ElevenLabs Hits $500M ARR: Can AI Voice Survive the Platform Wars?

ElevenLabs reaches $500M ARR with backing from BlackRock and NVIDIA, signaling institutional confidence in AI voice technology. Yet fierce platform competition threatens defensibility as hyperscalers deepen their AI bets....
Xerox Q1 FY 2026 Earnings Show Improved Revenue Trajectory
May 5, 2026

Xerox Q1 FY 2026 Earnings Show Improved Revenue Trajectory

Futurum Research reviews Xerox Q1 FY 2026 earnings, focusing on improved revenue trajectory, print mix shift toward production, IT Solutions activity trends, and the company’s reaffirmed FY 2026 outlook....
Ingram Micro Q1 FY 2026 Earnings Driven by Xvantage Scale and AI Deal Mix
May 5, 2026

Ingram Micro Q1 FY 2026 Earnings Driven by Xvantage Scale and AI Deal Mix

Futurum Research analyzes Ingram Micro’s Q1 FY 2026 earnings, focusing on Xvantage execution, AI infrastructure mix, and supply-driven pricing dynamics shaping near-term performance....
Lenovo’s AI Strategy Drives Enterprise Transformation in a Crowded Market
May 4, 2026

Lenovo’s AI Strategy Drives Enterprise Transformation in a Crowded Market

Lenovo announces advanced AI integration across operations to support enterprise digital transformation. As competitors like Microsoft and Dell vie for AI budgets, Lenovo's differentiation depends on execution and measurable outcomes...
Phoenix Technologies Acquisition
May 4, 2026

Lenovo’s Phoenix Technologies Acquisition Signals a Firmware Power Play

Lenovo's completion of the Phoenix Technologies Acquisition marks a strategic move to control critical firmware layers, positioning the company to lead in AI PC security and enterprise device manageability as...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

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And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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