Category: Enterprise Software & Digital Workflows

How Genesys and AWS Are Redefining AI-Driven Customer Engagement
July 24, 2026

How Genesys and AWS Are Redefining AI-Driven Customer Engagement

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Genesys Cloud's expanded AWS partnership leverages agentic AI to transform enterprise customer engagement and enable autonomous interactions...
Conduent's AI-Powered CX Platform: A Major shift for Customer Engagement?
July 24, 2026

Conduent’s AI-Powered CX Platform: A Major shift for Customer Engagement?

Conduent sells its tolling business to Quarterhill for $70M to redirect resources toward AI platform services, capitalizing on surging demand as the AI market projects to reach $25.7B by 2026....
ServiceNow Q2 FY 2026: AI, Security, and Workflow Expansion Fuel Growth
July 23, 2026

ServiceNow Q2 FY 2026: AI, Security, and Workflow Expansion Fuel Growth

Futurum Research analyzes ServiceNow Q2 FY 2026 earnings, focusing on AI Control Tower adoption, security expansion, and workflow demand....
Can PyTorch Foundation's Multi-Project Strategy Reinvent Open Source AI?
July 23, 2026

Can PyTorch Foundation’s Multi-Project Strategy Reinvent Open Source AI?

The PyTorch Foundation's April 2025 expansion into a six-project open-source hub signals a strategic pivot to govern the full AI lifecycle under a single vendor-neutral umbrella, directly addressing enterprise deployment...
Hugging Face Breach: A Wake-Up Call for AI Agent Security
July 23, 2026

Hugging Face Breach: A Wake-Up Call for AI Agent Security

The Hugging Face breach reveals how autonomous AI agents exploit code flaws to harvest credentials and move laterally at machine speed. Enterprise leaders now recognize identity security as urgent, with...
Sword Group's Q2 2026 Results Highlight Strong Growth Amid Market Challenges
July 23, 2026

Sword Group’s Q2 2026 Results Highlight Strong Growth Amid Market Challenges

Sword Group delivered €97.0m in Q2 2026 revenue with 13.7% organic growth, capitalizing on accelerating AI consulting demand. Channel partners cite AI software and consulting as top growth drivers in...
Kore.ai's Strategic Shift: Uma Sandilya Takes Charge as CCO
July 23, 2026

Kore.ai’s Strategic Shift: Uma Sandilya Takes Charge as CCO

Kore.ai consolidates leadership under Uma Sandilya to capitalize on the $181.3B agentic AI enterprise market, unifying sales, marketing, and strategy for faster market execution....
You.com Enhances Research API with Frontier Tier for Superior Accuracy
July 23, 2026

You.com Enhances Research API with Frontier Tier for Superior Accuracy

You.com upgraded its Research API Frontier Tier in July 2026, achieving state-of-the-art benchmarks while addressing enterprise concerns about AI reliability and hallucination management....
SAP Completes Prior Labs Acquisition to Advance Structured Data AI
July 22, 2026

SAP Completes Prior Labs Acquisition to Advance Structured Data AI

Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on why SAP’s Prior Labs acquisition must produce measurable business results....
Is Zoom's Partnership with Nayeema Raza a Major shift for the Future of Work?
July 22, 2026

Is Zoom’s Partnership with Nayeema Raza a Major shift for the Future of Work?

Zoom announces a strategic partnership with journalist Nayeema Raza to produce original conversations exploring the future of work, marking a deliberate shift toward content-led differentiation in the competitive collaboration market....
ADP's AI-Driven API Central Enhances Developer Efficiency and Integration Speed
July 22, 2026

ADP’s AI-Driven API Central Enhances Developer Efficiency and Integration Speed

ADP launched ADP Assist for API Central, embedding generative AI to simplify API discovery and integration for enterprise developers, targeting the 88.8% prioritizing data integration....
Jacobs Takes Charge of UK Nuclear Planning: A Strategic Move for Energy Security
July 22, 2026

Jacobs Takes Charge of UK Nuclear Planning: A Strategic Move for Energy Security

Jacobs Solutions' UK nuclear planning role reflects the Software Lifecycle Engineering market's rapid growth to $344B by 2028, driven by AI-augmented delivery and governance-grade compliance reshaping enterprise infrastructure....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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