Category: Enterprise Software & Digital Workflows

Why AI Coding Agents Need an Independent Review Layer, Trust, Not Output, Is the Bottleneck
July 1, 2026

Why AI Coding Agents Need an Independent Review Layer, Trust, Not Output, Is the Bottleneck

Qodo's independent verification layer addresses the enterprise trust gap in AI coding agents, becoming essential infrastructure as 55.4% of decision-makers cite AI reliability as critical....
Canva Grow 2.0 Puts Ad Creation, Launch, and Optimization Into a Single AI Workflow
June 30, 2026

Canva Grow 2.0 Puts Ad Creation, Launch, and Optimization Into a Single AI Workflow

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how Canva Grow 2.0 integrates ad creation, launch, and optimization into a single AI-native workflow, challenging...
Will SCE’s Wildfire Recovery Program Set a New Standard for Utility Crisis Response?
June 30, 2026

Will SCE’s Wildfire Recovery Program Set a New Standard for Utility Crisis Response?

Southern California Edison's $700M wildfire compensation program reveals why utilities must adopt enterprise AI for claims processing, customer support automation, and workflow orchestration at scale during disaster recovery....
AI Code Review Tools Promise Speed, But Can They Deliver Real-World Software Quality?
June 30, 2026

AI Code Review Tools Promise Speed, But Can They Deliver Real-World Software Quality?

As AI accelerates code generation, agentic review platforms like Qodo address quality gaps by detecting bugs and security issues before merge, where review time now exceeds writing time....
Claude Cowork on Amazon Bedrock and Brave Search: Is Secure, Real-Time AI Finally Enterprise-Ready?
June 30, 2026

Claude Cowork on Amazon Bedrock and Brave Search: Is Secure, Real-Time AI Finally Enterprise-Ready?

Claude Cowork is a breakthrough in agentic AI that combines advanced language models with real-time web search to eliminate hallucinations, removing the top barrier to enterprise AI adoption and capturing...
Zoho Writer Desktop 4.0 Raises the Bar for Offline Productivity and File Flexibility
June 29, 2026

Zoho Writer Desktop 4.0 Raises the Bar for Offline Productivity and File Flexibility

Zoho Writer Desktop 4.0 adds offline AI spell-check, a redesigned interface, and multi-format support, offering cost-conscious enterprises a viable Microsoft and Google alternative....
Microsoft Unifies CX on a Single Dynamics 365 Data Model
June 29, 2026

Microsoft Unifies CX on a Single Dynamics 365 Data Model

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, analyzes how Microsoft's integration of agentic AI into Dynamics 365 unifies customer service, contact center operations, and...
Can Databricks Make Video Data Truly Searchable, or Will Scale Break the Model?
June 28, 2026

Can Databricks Make Video Data Truly Searchable, or Will Scale Break the Model?

Databricks unveils a new architecture for video analytics that integrates vision language models and serverless GPU compute, enabling enterprises to search, summarize, and automate insights from massive video datasets....
Contact Center Silos
June 25, 2026

Zendesk’s AI-Native Voice Push Pressures Contact Center Silos as Voice Volume Surges

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how Zendesk's AI-native voice platform is unifying contact center channels and breaking down operational silos, challenging...
Agentic AI
June 25, 2026

Salesforce’s Agentforce Help Agent Bets on Pay-Per-Resolution, Will Enterprises Trust the Model?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how Salesforce's Agentforce Help Agent is reshaping enterprise customer service through autonomous agentic AI and outcome-based...
Adobe's Topaz Labs
June 25, 2026

Will Adobe’s Topaz Labs Deal Redefine Creative AI and On-Device Content Workflows?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how Adobe's Topaz Labs acquisition escalates the creative AI arms race, embedding advanced image and video...
Epicor Prism's Cognitive ERP Push: Can Embedded AI Agents Redefine Manufacturing Outcomes?
June 25, 2026

Epicor Prism’s Cognitive ERP Push: Can Embedded AI Agents Redefine Manufacturing Outcomes?

Epicor Prism launches across European markets, embedding vertical AI agents directly into Kinetic ERP to help manufacturers turn operational data into actionable insights and automate complex workflows in real-time....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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