Category: Enterprise Software & Digital Workflows

Hackett Group's AI Pivot Gains Traction as Channel Market Surges
November 4, 2026

Hackett Group's AI Pivot Gains Traction as Channel Market Surges

Hackett Group's Q3 2026 results show adjusted EPS growth to $0.39 despite revenue decline, as AI platforms XT and AIX deployment accelerates. Channel partners signal strong demand for AI consulting,...
Concentrix CFO Succession: A Strategic Bet on AI-Led Growth
November 4, 2026

Concentrix CFO Succession: A Strategic Bet on AI-Led Growth

Concentrix names Chinnu S. Varghese as CFO effective December 2026, succeeding Andre Valentine. The appointment reflects the company's strategic pivot toward AI consulting as channel partners prioritize AI-driven growth in...
Shopify's Agentic Bet Is Paying Off at Enterprise Scale
November 4, 2026

Shopify's Agentic Bet Is Paying Off at Enterprise Scale

Shopify's Q3 2026 results reveal that its agentic AI strategy is generating durable enterprise-scale growth, with 32% revenue growth and $119B GMV, as 73% of enterprise buyers prioritize autonomous agents....
ServiceNow Control Tower Alliance
November 3, 2026

ServiceNow Launches Control Tower Alliance

Keith Kirkpatrick, VP of Research at Futurum, shares his insights on the ServiceNow Control Tower Alliance and how certified AI governance, identity, and cost controls could shape enterprise agent deployments....
FormAssembly Salesforce workflows
November 3, 2026

FormAssembly Salesforce Workflows Win on Fixes, Not Features

Keith Kirkpatrick, Vice President, Research at Futurum, shares his insights on FormAssembly's October update and why reliability fixes and Salesforce connection hygiene matter more than new features....
Salesforce Acquires Rune; Can it Win at the Tactical Edge?
November 3, 2026

Salesforce Acquires Rune; Can it Win at the Tactical Edge?

Keith Kirkpatrick, VP, Research, at Futurum, examines why Salesforce acquires Rune Technologies and whether Missionforce can compete at the tactical edge against Palantir, Anduril, Microsoft, and SAP....
RingCX AI agents
November 3, 2026

RingCX AI Agents Join the Workforce

Keith Kirkpatrick, VP, Research, at Futurum, examines whether RingCX AI agents and human agents can be run as one workforce, and how RingCentral compares with NiCE, Genesys, and Talkdesk....
Salesforce Moves to Acquire Cresta
November 3, 2026

Salesforce Moves to Acquire Cresta

Keith Kirkpatrick, Vice President, Research, Enterprise Software & Di at Futurum, Salesforce acquired Cresta, a voice-first AI platform that uses intelligent voice agents and real-time guidance to enhance customer service...
PagerDuty's Paige Bets Agentic AI Can End the 3 a.m. Page
November 3, 2026

PagerDuty's Paige Bets Agentic AI Can End the 3 a.m. Page

PagerDuty's new AI SRE Agent, Paige, automates incident management using 16 years of operational data while integrating with 750+ tools and addressing governance concerns....
FPT Opens Vietnam's First Domestic Chip Test Factory
November 3, 2026

FPT Opens Vietnam's First Domestic Chip Test Factory

FPT IS opened Vietnam's first Vietnamese-owned semiconductor chip testing and packaging factory on November 3, 2026, marking a major milestone in the nation's semiconductor sovereignty strategy with 300 million chips...
Microsoft Q1 FY 2027: Copilot Consumption Expands the AI Business
November 2, 2026

Microsoft Q1 FY 2027: Copilot Consumption Expands the AI Business

Futurum Research analyzes Microsoft’s Q1 FY 2027 results, examining Copilot consumption, Foundry adoption, infrastructure efficiency, and enterprise agent governance....
Twilio Q3 FY 2026 Voice AI Drives Higher-Value Software Demand
November 2, 2026

Twilio Q3 FY 2026: Voice AI Drives Higher-Value Software Demand

Futurum Research analyzes Twilio’s Q3 FY 2026 earnings, examining voice AI adoption, enterprise conversations deals, and agent identity as messaging demand shapes its outlook....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

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If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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