Category: Enterprise Software & Digital Workflows

March 22, 2022

Shure Announces Intellimix® Room for Microsoft Teams Rooms Expanded Certification

Futurum’s Shelly Kramer explores Shure’s expanded certification for its Intellimix Room for Microsoft Teams Rooms. The applicable use cases for the Intellimix Room are in instances where the Shure Microflex®...
March 21, 2022

Microsoft Surface Hub 2 Launches — the Company’s First AI-powered Smart Camera Designed to Improve the Collaboration Experience

Futurum analyst Michael Diamond discusses the launch of Microsoft’s new AI-infused smart camera, the Microsoft Surface Hub 2, designed for better collaboration experiences....
contact center agent training
March 18, 2022

Methods for Improving Agent Training

March 17, 2022

Lenovo Announces New Additions to its ThinkPad Business Portfolio with Hybrid Work and Productivity in Mind

Futurum analyst Michael Diamond discusses Lenovo’s recent ThinkPad business updates portfolio aimed at the hybrid workforce with increased flexibility, processing power, and price points designed to suit a variety of...
customer wins and case studies
March 17, 2022

Customer Wins for Sprinklr, goHappy, Algolia, Veeva, and ActiveCampaign

March 16, 2022

Samsung and Orange Expand Partnership, Focus on Sustainability, Extended Product Lifecycle, and Improved Customer Experience

Futurum analyst Michael Diamond discusses the partnership between Samsung and Orange, its focus on sustainability and improved customer experiences, as well as its implications for the rest of the IT...
March 15, 2022

Kyndryl and Cloudera Announce a New Global Partnership to Improve Customer Data Transformation Projects

Futurum’s Shelly Kramer explores the Kyndryl-Cloudera partnership news, providing insight on what it means for customers and the market....
March 14, 2022

ServiceNow Announces Lightstep Incident Response for More Efficient Incident Resolution

Futurum’s Shelly Kramer provides insights on ServiceNow’s Lightstep Incident Response application, a new offering that will make it easier for developers and site reliability engineers to handle incidents across the...
corporate fake news
March 14, 2022

Managing Corporate and CX Disinformation

March 11, 2022

Making Markets EP29: Zoom Continues to Grow and Delight Despite Market Gyrations – With CFO Kelly Steckelberg

Making Markets EP29: Zoom Continues to Grow and Delight Despite Market Gyrations – With CFO Kelly Steckelberg. A new Making Markets episode with Daniel Newman....
cross channel cx funding
March 11, 2022

Insider, Cross-Channel CX Platform Provider, Earns Unicorn Status

March 11, 2022

Qualcomm, BMW, and Arriver Announce Partnership on Advanced Driving Systems

Futurum’s principal analyst Daniel Newman discusses the expanded partnership between Qualcomm, BMW, and Arriver, focusing on how this partnership will help Qualcomm further its automotive strategy and ambitions....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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