Category: Enterprise Software & Digital Workflows

Gaps in CX program implementations
September 23, 2022

CallMiner Report: Firms Are Unable to Spur Stronger CX for Various Reasons

September 22, 2022

The Smart Water Project in Partnership with Qualcomm is Saving Lives

Futurum analyst Michael Diamond discusses Qualcomm’s partnership with the Smart Water Project that is saving lives by using its sensors to help rid water supplies of toxic algae and other...
People Paradox study
September 21, 2022

The CX World Grapples with a ‘People Paradox’ Issue

September 21, 2022

Fostering Effective and Frictionless Collaboration for the Future of Work

In our latest research brief, Fostering Effective and Frictionless Collaboration for the Future of Work, done in partnership with Neat, we dive into the current hybrid work environment and offer...
Customer data platforms
September 19, 2022

Leveraging CDPs to Turn Customer Data into Action

Customer support for product design problems
September 16, 2022

Mitigating Product Design Issues with CX

September 15, 2022

How to Supercharge and Protect Your Most Important Asset – Data – The Six Five Summit Sessions

How to Supercharge and Protect Your Most Important Asset – Data - The Six Five Summit Sessions...
September 14, 2022

Apple Leverages Qualcomm for Satellite SOS

The Six Five team takes a look at how Apple Leverages Qualcomm for Satellite SOS...
Limiting negative customer experiences
September 13, 2022

Reducing Negative Peaks to Improve CX

Managing customer complaints
September 12, 2022

Managing Customer Complaints Effectively and Efficiently

September 9, 2022

Poly+ Enterprise Support Services is a Lifesaver for Enterprises

Futurum analyst Michael Diamond discusses Poly’s recently announced Poly+ Enterprise service targeted at the enterprise market that need companies that can help manage the complexity of managing myriad environments that...
September 6, 2022

Qualcomm Makes Big Announcements at IFA 2022

Qualcomm CEO Cristiano Amon kicked off IFA 2022, western Europe’s largest consumer electronics show, with a keynote presentation announcing several new partnerships. Futurum's principal analyst Daniel Newman discusses the announcements...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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