Category: Enterprise Software & Digital Workflows

July 12, 2023

Microsoft’s Viva Sales, Copilot Driving Productivity Gains for Sales Professionals

Keith Kirkpatrick, Research Director at The Futurum Group covers the internal usage of Microsoft Viva Sales, a generative AI-infused tool aimed at driving productivity gains among sales professionals, and discusses...

Keith Kirkpatrick

July 10, 2023

Market Coverage

Study: Generative AI Is Most Helpful to Less-Skilled Contact Center Workers

Keith Kirkpatrick, Research Director at The Futurum Group, covers the results of an MIT Sloan/Stanford University study that found generative AI is most helpful to less-skilled contact center workers, and...

Keith Kirkpatrick

July 10, 2023

Market Coverage

Salesforce Leverages AI, CRM, and Real-Time Data to Improve Financial Services CX

Keith Kirkpatrick, Research Director at The Futurum Group covers Salesforce’s announcement of its Personalized Financial Engagement solution, and discusses how it can be used to provide granular and personalized insights...

Keith Kirkpatrick

July 5, 2023

Market Coverage

Webex Expands US Federal Government Contact Center and Calling Offerings

Keith Kirkpatrick, Research Director at The Futurum Group, covers Cisco’s announcement that Webex Contact Center for Government has gained FedRAMP authorization, and highlights the value of non-federal government agencies selecting...

Keith Kirkpatrick

July 5, 2023

Video Research Note

NVIDIA & Snowflake

The Six Five team discusses the NVIDIA-Snowflake partnership....

Daniel Newman

July 3, 2023

Market Coverage

Qualcomm and Sony Agree to Leverage Snapdragon to Power Smartphones

Futurum industry analyst, Michael Diamond looks at the continued partnership between Qualcomm and Sony, using Qualcomm’s Snapdragon Mobile Platform for Sony’s premium and mid-tier devices....

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July 3, 2023

Market Coverage

Verint Launches Enterprise Experience Management

Sherril Hanson, Senior Analyst at The Futurum Group, covers the launch of Verint’s Enterprise Experience Management and covers the aggressive roadmap for future capabilities....

Sherril Hanson

July 3, 2023

Market Coverage

ServiceNow, Cognizant Team to Push AI Innovation

Mark Beccue, Research Director at The Futurum Group examines ServiceNow and Cognizant’s new partnership to push AI innovation. The piece explores how the partnership is another sign of a larger...