Category: Ecosystems, Channels, & Marketplaces

September 22, 2021

Alex Gaw

Consumers Likely to Shop with Brands that Understand Them This Holiday Season

Inflation, Supply Chain Issues, and Transparency are Questions of Concern for Shoppers

Ecosystems, Channels, & Marketplaces

September 18, 2021

Keith Kirkpatrick

The Power of Personalization in CX

Ecosystems, Channels, & Marketplaces

September 15, 2021

Keith Kirkpatrick

Powering Excellent CX in the Utility Services Market

Ecosystems, Channels, & Marketplaces

July 30, 2021

Keith Kirkpatrick

CX for Streaming Services

Digital Leadership & CIO, Ecosystems, Channels, & Marketplaces

July 20, 2021

Sherril Hanson

Funding Trends in CX

Data Intelligence, Analytics, & Infrastructure, Ecosystems, Channels, & Marketplaces, Enterprise Software, & Digital Workflows

July 6, 2021

Sherril Hanson

Merger and Acquisition Activity in the CX Market is Unabated through the COVID-19 Pandemic

Data Intelligence, Analytics, & Infrastructure, Digital Leadership & CIO, Ecosystems, Channels, & Marketplaces, Enterprise Software, & Digital Workflows

June 29, 2021

Keith Kirkpatrick

The Impact of BOPIS, BOSFS, and BORIS on Retail CX, and the Tech Needed to Effectively Deploy These Services

Data Intelligence, Analytics, & Infrastructure, Ecosystems, Channels, & Marketplaces

June 28, 2021

Keith Kirkpatrick

Deploying Tech to Ensure Good CX Amid a Travel & Hospitality Industry Labor Shortage

Ecosystems, Channels, & Marketplaces

January 28, 2021

Daniel Newman

Research Report

Experience 2030: Pulse Report — The Acceleration of Digital Engagement, Personalization and Trust

Digital Leadership & CIO, Ecosystems, Channels, & Marketplaces

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701