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Category: Ecosystems, Channels, & Marketplaces

Alex Gaw

Capital One Is Nation’s No. 1 Bank in Customer Satisfaction, Says JD Power

Bank Claims Top Spot for Second Consecutive Year, Beating Eight Other National Banks
Alex Gaw

Dynamic Yield Report Finds Significant Advances This Year in Personalization

Most Companies Have Now Moved Forward From Basic Maturity Levels
shopping appointments cx
Keith Kirkpatrick

Using Appointment-Based Shopping to Improve CX

Alex Gaw

Personalization Is Important, but Marketers Face Many Obstacles

Marketers Are Challenged by Technical Issues and Legacy Infrastructure
Keith Kirkpatrick

B2B Personalization for CX Vendors

Alex Gaw

Acquia Study: Marketers Changed Digital CX Strategies While the Pandemic Raged On

Report Also Surveys Personalization and Privacy Issues
Alex Gaw

New Report Indicates that Funnels Miss Customer Interactions and Distort Data

Journey Maps Is a New Solution from Heap to Address the Issue
Alex Gaw

Restaurant Software Company Olo to Acquire Customer Personalization Provider Wisely

Broadened Platform Will Offer Restaurants an Expanded Portfolio of Solutions
Alex Gaw

Consumers Likely to Shop with Brands that Understand Them This Holiday Season

Inflation, Supply Chain Issues, and Transparency are Questions of Concern for Shoppers
Keith Kirkpatrick

The Power of Personalization in CX

Keith Kirkpatrick

Powering Excellent CX in the Utility Services Market

Keith Kirkpatrick

CX for Streaming Services

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