Category: Ecosystems, Channels, & Marketplaces

ServiceNow Announces Expanded GenAI Tools
August 3, 2023

ServiceNow Announces Expanded GenAI Tools

Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into ServiceNow’s AI product strategy, covering the announcement of two new generative AI tools for the Now Platform, as...
XM/os2 Launched by Qualtrics
July 25, 2023

XM/os2 Launched by Qualtrics

Sherril Hanson, Senior Analyst at The Futurum Group digs into the Qualtrics announcement of its next generation platform, XM/os2, offering artificial intelligence across all products to support empathy for deeper...
WalkMe’s Digital Adoption Platform Helps Remove EX Friction Points
July 20, 2023

WalkMe’s Digital Adoption Platform Helps Remove EX Friction Points

Sherril Hanson, Senior Analyst at The Futurum Group, breaks down a demo of WalkMe’s platform, focusing on the benefits it provides for employees....
June 8, 2023

Twilio’s CustomerAI Technology Enables One-to-One Customer Engagement

June 7, 2023

Salesforce Unveils Marketing GPT & Commerce GPT for End-to-End Personalization

May 30, 2023

Booking a Trip? The Digital Experience Matters

May 25, 2023

Personalization and Deep Understanding Need to Be at the Heart of Patient Experience

May 25, 2023

Developing Enhanced Experiences and Services to Retain Luxury Customers

May 19, 2023

Delta Airlines Rolling Out Personalized Digital Experience for Mobile Devices

May 19, 2023

Data Flexibility Drives Customer Targeting, Insights for The Washington Post

May 10, 2023

Airship Launches No-Code App Experience Editor

May 3, 2023

Creative Virtual Using Vectorization to Limit ChatGPT Hallucination

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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