Category: CIO & Technology Buyers

Can Glean's Financial Services Push Make AI Assistants a Compliance Asset, Not a Risk?
June 18, 2026

Can Glean’s Financial Services Push Make AI Assistants a Compliance Asset, Not a Risk?

Glean's Financial Services expansion positions its AI Assistant as a compliance-first solution for regulated industries, tackling reliability and privacy concerns while competing against Microsoft and Google in enterprise AI deployment....
Agent Trust
June 16, 2026

Will Salesforce and Databricks Redefine AI Agent Trust or Deepen Platform Lock-In?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how Salesforce and Databricks are addressing enterprise demands for trustworthy AI agents while potentially deepening platform...
Zendesk's Beams Acquisition Signals a New Battlefront in Agentic AI for Employee Service
June 16, 2026

Zendesk’s Beams Acquisition Signals a New Battlefront in Agentic AI for Employee Service

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, explores how Zendesk's acquisition of Beams signals a strategic pivot toward agentic AI-powered employee service management, positioning...
Oracle's Outcome-Based Pricing Gambit: Rewriting the Rules of Cloud Economics
June 15, 2026

Oracle’s Outcome-Based Pricing Gambit: Rewriting the Rules of Cloud Economics

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Oracle's shift to outcome-based pricing and AI-driven commercial models reshapes enterprise cloud procurement and vendor economics in...
Americans Want AI to Cure Cancer, But Trust in AI Companies Is Near Rock Bottom
June 15, 2026

Americans Want AI to Cure Cancer, But Trust in AI Companies Is Near Rock Bottom

Anthropic's Public Record survey shows 48% of Americans hope AI will cure diseases like cancer, yet only 15% trust AI companies to make key decisions. With 64% fearing job loss,...
Will TCS and Anthropic’s Claude Partnership Set a New Standard for Regulated AI?
June 14, 2026

Will TCS and Anthropic’s Claude Partnership Set a New Standard for Regulated AI?

TCS and Anthropic's Claude partnership addresses enterprise demands for compliance and trust in regulated sectors, positioning Claude as a competitive alternative in financial services and healthcare....
Does the New MTEB Leaderboard Set a New Standard for Transparent AI Model Evaluation?
June 13, 2026

Does the New MTEB Leaderboard Set a New Standard for Transparent AI Model Evaluation?

Hugging Face launches an overhauled MTEB Leaderboard with significant speed improvements, granular filtering, and enhanced transparency. Enterprise AI leaders now have better tools to evaluate and compare foundation models beyond...
SAP's Joule
June 12, 2026

SAP’s Joule Bets on Agentic AI to Redefine Enterprise Support, Will Customers Buy In?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, SAP's Joule integration signals a strategic shift toward agentic AI-powered case resolution and autonomous support workflows in...
Aer Lingus Bets on Data Fluency Over Hype, Is This the Real Path to AI Scale?
June 12, 2026

Aer Lingus Bets on Data Fluency Over Hype, Is This the Real Path to AI Scale?

Aer Lingus redirects IT budget toward unified data platforms powered by Databricks, prioritizing data governance and literacy over trend-chasing. Industry data shows 73.6% of organizations increasing spend on analytical infrastructure—signaling...
Agentic AI
June 9, 2026

Atos Bets Big on Microsoft Copilot: Will Secure Agentic AI Redefine Enterprise Standards?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Atos' large-scale agentic AI deployment signals accelerating enterprise adoption of autonomous AI agents across regulated sectors....
Will Pega's Flat-Rate AI Model Force a Rethink of Token-Based Pricing in Enterprise Automation?
June 9, 2026

Will Pega’s Flat-Rate AI Model Force a Rethink of Token-Based Pricing in Enterprise Automation?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Pega Infinity 26 eliminates unpredictable AI costs with outcome-based flat-rate pricing, reshaping enterprise automation investments....
Will ElevenLabs' UK Public Sector Push Redefine Voice AI's Role in Accessibility and Trust?
June 9, 2026

Will ElevenLabs’ UK Public Sector Push Redefine Voice AI’s Role in Accessibility and Trust?

ElevenLabs' UK public sector partnership explores how voice AI can improve government accessibility, strengthen AI security, and develop talent—positioning synthetic voice technology as critical infrastructure for modern government services....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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