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Category (Intelligence): Workplace Collaboration Applications & Platforms

Marc Beattie
Marc F. Beattie

Market SpotCheck: Cloud & On-Premises Calling Statistics – CY Q2 2022 (April – June 2022)

This quarterly SpotCheck tracks the enterprise calling market. Data covers units and revenues of Cloud Calling licenses and On-Premises IP Calling licenses based on quarterly shipment reports provided by the following vendors serving the enterprise calling market: 8x8 (includes Fuze), Alcatel Lucent Enterprise (ALE), Avaya, Cisco, Dialpad, Huawei, GoTo (previously LogMeIn and Jive), Microsoft, Mitel, NEC, OOMA, RingCentral, Atos Unify, Vonage Business, Zoom (Phone). This report provides historical trends and vendor rankings for the current quarter and covers the following regions: North America, EMEA, Asia Pacific, and Rest of World (including China and Latin America).
Sean Spradling

Market SpotCheck: Online Meetings – CY Q2 2022

This quarterly market SpotCheck tracks the Online Meetings (OM) market. Data covers licenses and revenues of online meeting providers based on data received from the vendors or estimated by The Futurum Group from known data points (previous license counts, revenue reports, private briefings, publicly available information, and growth percentages.) The Futurum Group does not publish data for individual vendors or their market shares but does provide vendor ranking based on the number of licenses.: 8x8 (includes Fuze), Adobe, Avaya, Cisco WebEx, Dialpad, Google, GoTo, Microsoft, Mitel, Pexip, PGi, RingCentral, Verizon/Bluejeans, Vonage, Zoom. This report covers the following regions: North America, EMEA, Asia Pacific, and Latin America.
Sean Spradling

End User Insight – Personal Online Meeting Services – Q3 2022 (Germany & France)

Survey of Monthly Active Users of Online Meeting Services in France and Germany – Providers, Usage, Preferences, and Satisfaction In CY Q3 2022, The Futurum Group surveyed 200 monthly active users of Online Meeting services across a wide range of roles and industries in France and Germany, providing insights on: Primary and Secondary Vendors, Usage Patterns, Feature Value and Preferences, End-User Satisfaction.
Marc Beattie
Marc F. Beattie

Market SpotCheck: Cloud & On-Premises Calling Statistics – CY Q1 2022

This quarterly SpotCheck tracks the enterprise calling market. Data covers units and revenues of Cloud Calling licenses and On-Premises IP Calling licenses based on quarterly shipment reports provided by the following vendors serving the enterprise calling market: 8x8 (includes Fuze), Alcatel Lucent Enterprise (ALE), Avaya, Cisco, Dialpad, Huawei, GoTo (previously LogMeIn and Jive), Microsoft, Mitel, NEC, OOMA, RingCentral, Atos Unify, Vonage Business, Zoom (Phone). This report provides historical trends and vendor rankings for the current quarter and covers the following regions: North America, EMEA, Asia Pacific, and Rest of World (including China and Latin America).
Sean Spradling

Market SpotCheck: Online Meetings – CY Q1 2022

This quarterly market SpotCheck tracks the Online Meetings (OM) market. Data covers licenses and revenues of online meeting providers based on data received from the vendors or estimated by The Futurum Group from known data points (previous license counts, revenue reports, private briefings, publicly available information, and growth percentages.) The Futurum Group does not publish data for individual vendors or their market shares but does provide vendor ranking based on the number of licenses.: 8x8 (includes Fuze), Adobe, Avaya, Cisco WebEx, Dialpad, Google, GoTo, Microsoft, Mitel, Pexip, PGi, RingCentral, Verizon/Bluejeans, Vonage, Zoom. This report covers the following regions: North America, EMEA, Asia Pacific, and Latin America.
CX surveys and research studies
Daniel Root

State of the Market 2022 – Visual Collaboration Software

A year-in-review summary of the visual collaboration market from an analyst, vendor, and enterprise perspective. This report details the worldwide market for visual collaboration software including licensing through 2021 and into 2022. While the market segment was anticipated to grow year-over-year, it outpaced analyst expectations. This report provides a current State of the Market for the Visual Collaboration Software market. Includes: Market Description – A clear and detailed description of the market, including major categories and areas of focus for vendors. Enterprise Trends –ITDM and End User Survey data related to buying preferences, perceived benefits, and obstacles to adoption. Provider Landscape – A summary of the competitive landscape of vendors in this space, examining who plays in which category and how vendors fit into the Futurum Intelligence Value Stack. This section includes major and minor vendor updates and releases since February 2021. Market Sizing and Momentum – A discussion of the market size and drivers behind segment growth. Includes high level estimates for 2021 revenues and 5 year forecast for the market. Key Observations and Predictions – What can we expect to see in 2022 and beyond.
Sean Spradling

Online Meetings – 2022 Market Sizing & 5-year forecast

This report delivers a market sizing, 5-year forecast, and vendor ranking of the worldwide online meeting market. The Futurum Group’s forecast provides insight on the following: Online Meeting Revenue and License estimates, License Type Trends, and Vendor Ranking. The forecast and related estimates are based on The Futurum Group's Online Meeting Market Data Model, supported by data gathered from 15 platform vendors, in addition to feedback and guidance from service providers and IT decision-makers. Sources include quarterly reports, briefings, annual reports, and survey data. Data has been collected or estimated from: 8x8, Adobe, Avaya, BlueJeans, Cisco WebEx, Dialpad, GoTo, Google Workspace, InterMedia, Microsoft Teams, Mitel, Pexip, RingCentral, Vonage, and Zoom. This report covers the following regions: North America, EMEA, Asia Pacific, and Latin America.
Marc Beattie
Marc F. Beattie

Use, Preferences, and Plans for Phone Services by Enterprise Users – Q2 2022

Online Survey of Users in the US and UK. Today’s workforce has many options to communicate – IM, Team Collaboration, online meeting services, peer-to-peer calling (phone), and in-person. But what gets used? What are the use cases for each service? What do users prefer? And, what are user’s future plans for use? In Q1 2022, Futurum Intelligence surveyed employees across a wide range of roles and industries including information/knowledge workers and frontline workers in the United States and the United Kingdom, providing insights on use, preferences, and plans for phone services.
Marc Beattie
Marc F. Beattie

Meeting Service Video Quality Assessment

Testing video quality using a no-reference quality assessment model in a point-to-point video call. Over the last 24 months, nearly every meeting service vendor has made dramatic improvements in features, quality, and security. The Futurum Group recognizes that each of these platforms – by virtue of being true cloud platforms – is agile in its approach to the development and deployment of enhancements. As such, quality evaluations represent a snapshot in time of rapidly evolving services. The purpose of this evaluation is to provide a comparative analysis among several vendors of online meeting services. For this evaluation, Futurum Intelligence tested the trial versions of both BlueJeans Virtual Meetings and GoTo Meeting along with the free tier of RingCentral Video. The evaluation was conducted in April 2022. This study is an independent analysis and scoring should not be weighed against any previous video quality analysis performed by Futurum or references performed by others. A full test script is included at the conclusion of the document.
Sean Spradling

Market SpotCheck: Online Meetings – CY Q4 2021 & Full Year

This quarterly market SpotCheck tracks the Online Meetings (OM) market. Data covers licenses and revenues of online meeting providers based on data received from the vendors or estimated by The Futurum Group from known data points (previous license counts, revenue reports, private briefings, publicly available information, and growth percentages.) The Futurum Group does not publish data for individual vendors or their market shares but does provide vendor ranking based on the number of licenses.: 8x8 (includes Fuze), Adobe, Avaya, Cisco WebEx, Dialpad, Google, GoTo, Microsoft, Mitel, Pexip, PGi, RingCentral, Verizon/Bluejeans, Vonage, Zoom. This report covers the following regions: North America, EMEA, Asia Pacific, and Latin America.
Marc Beattie
Marc F. Beattie

Enterprise Calling – Market Sizing & 5-Year Forecast – 2022

Cloud Calling & On-Premises Calling Market Size & Forecast for Worldwide, North America, EMEA, Asia Pacific, and Rest of World.  This report delivers a market sizing, 5-year forecast, and vendor ranking of the worldwide enterprise calling market. The Futurum Group’s forecast provides insight on the following market categories: Enterprise Calling: licenses that support directory, presence, instant messaging (or Team Collaboration), IP voice, PBX functionality, and are associated with calling plan at a minimum. Futurum Intelligence recognizes this categorization does not count IP and TDM voice lines that do not / cannot integrate with unified communications services (e.g. presence, messaging, meetings). Data has been collected or estimated from the following technology vendors – ALE, Avaya, Atos, Cisco, Dialpad, Fuze, GoTo, Huwaei, Intermedia, Mitel, Microsoft, NEC, Vonage, OOMA, RingCentral, Zoom, 8x8.
Marc Beattie
Marc F. Beattie

Market SpotCheck – Enterprise Calling Statistics – Q4 & Full Year 2021

Calendar Year Q4 2021 (October through December 2021) This quarterly SpotCheck tracks the enterprise calling market. Data covers units and revenues of Cloud Calling licenses and On-Premises IP Calling licenses based on quarterly shipment reports provided by the following vendors serving the enterprise calling market: 8x8 (includes Fuze), Alcatel Lucent Enterprise (ALE), Avaya, Cisco, Dialpad, Huawei, GoTo (previously LogMeIn and Jive), Microsoft, Mitel, NEC, OOMA, RingCentral, Atos Unify, Vonage Business, Zoom (Phone). This report provides historical trends and vendor rankings for the current quarter and covers the following regions: North America, EMEA, Asia Pacific, and Rest of World (including China and Latin America).
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