Author: Sherril Hanson

Microsoft Copilot in Viva Glint Heading to Private Preview
January 8, 2024

Microsoft Copilot in Viva Glint Heading to Private Preview

Sherril Hanson, Senior Analyst at The Futurum Group, looks at new enhancements coming to Microsoft Viva, including the announcement of a private preview launch of Microsoft Copilot in Viva Glint....
Conversational CX Provider Quiq Focuses on Digital CX and Automation
January 3, 2024

Conversational CX Provider Quiq Focuses on Digital CX and Automation

Keith Kirkpatrick and Sherril Hanson of The Futurum Group speak with conversational CX provider Quiq to learn more about the platform and what makes it unique....
December 27, 2023

2024 Consumer Trends Report Indicates Continued Negative Outlook

Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into DISQO’s 2024 Consumer Trends Report, tying the results to critical CX focus areas to keep customers satisfied and loyal....
Human Touch Still Needed in Customer Service Interactions
December 27, 2023

Human Touch Still Needed in Customer Service Interactions

Sherril Hanson of The Futurum Group digs into recent research from Cogito that points to the continued desire for human agents for customer service experiences....
Talkdesk Launches Tailored CX Solution for Higher Education
December 27, 2023

Talkdesk Launches Tailored CX Solution for Higher Education

Sherril Hanson, Senior Analyst at The Futurum Group, takes a look at Talkdesk’s new contact center vertical solution for higher education, Talkdesk Education Smart Service....
Year in Review: Assessing the Developments in SaaS, CX, and Collaboration in 2023 - Enterprising Insights, Episode 7
December 21, 2023

Year in Review: Assessing the Developments in SaaS, CX, and Collaboration in 2023 – Enterprising Insights, Episode 7

In this episode of Enterprising Insights, The Futurum Group Research Director Keith Kirkpatrick is joined by Craig Durr, Research Director, Collaboration, and Sherril Hanson, Principal Analyst, CX, to discuss industry...
Quantum Workplace Acquires Talent Keepers
December 21, 2023

Quantum Workplace Acquires Talent Keepers

Sherril Hanson, Senior Analyst at The Futurum Group, chats with Quantum Workplace, digging into the company’s acquisition of Talent Keepers, which deepens Quantum’s capabilities and contributes to its plan for...
Verint’s Bots Provide Time and Cost Savings
December 20, 2023

Verint’s Bots Provide Time and Cost Savings

Sherril Hanson, Senior Analyst at The Futurum Group, shares insights from Verint’s Analyst Days event, including information shared about the company’s growing number of specialized bots....
HR Professionals Under Pressure to Prove Worth of Program Spend
December 20, 2023

HR Professionals Under Pressure to Prove Worth of Program Spend

Sherril Hanson, Senior Analyst at The Futurum Group, reviews recent research from people management software provider Lattice that points to a disconnect between HR teams and C-level executives....
Experience Unveiled: Talking with Workhuman's President, Tom Libretto
December 19, 2023

Experience Unveiled: Talking with Workhuman’s President, Tom Libretto

Sherril Hanson, Senior Analyst at The Futurum Group, is joined by Tom Libretto, President of Workhuman to discuss employee experience and the ROI of employee rewards and recognition....
Genesys Cloud Workforce Engagement Management Showing Strong Growth
December 15, 2023

Genesys Cloud Workforce Engagement Management Showing Strong Growth

Sherril Hanson, Senior Analyst at The Futurum Group, shares insights from Genesys’ annual update on its Workforce Engagement Management solution, which has been showing steady customer growth and deepening usage....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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