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Author: Sherril Hanson

Alchemer interview
Sherril Hanson

Five Questions with David Roberts, CEO of Alchemer

Shifting the Conversation Toward Customer Engagement and the Democratization of Feedback
customer insights product announcements
Sherril Hanson

Alchemer, Content Guru, Medallia, Others Launch New Products, Enhancements

Customer Insights and Feedback Solutions Focus on Data Security, Survey Channel Expansion, Automation, Customization, Dashboards, and Analytics
Oracle employee experience platform
Sherril Hanson

Oracle Introduces End-to-End Employee Experience Platform

The Solution is Part of Oracle Fusion Cloud Human Capital Management Product Suite
CX travel and hospitality products and customers
Sherril Hanson

Travel & Hospitality CX Announcements by Cendyn, mParticle, Spitch.ai, and Amadeus

Customer Data Platforms, Conversational AI, and Personalization Solutions are Highlighted
Medallia employee experience
Sherril Hanson

Medallia’s Employee Experience Suite has a Record-Breaking Quarter

Activity in the EX Segment Points to Deepening and More Widespread Investment
employee experience acquisition
Sherril Hanson

Kazoo’s WorkTango Acquisition Deepens its Employee Experience Platform

The Purchase Brings Employee Experience Survey and Analytics Expertise
In the moment customer feedback
Sherril Hanson

TruRating: In the Moment Customer Feedback, With Deep, Actionable Data

The Movement Toward Shorter and Faster Feedback Experiences Helps Fill the Need for More Real Time Data
customer community
Sherril Hanson

Customer Communities Fuel the CX Experience with Insights and Feedback

Insight Communities Offer Timely, Actionable Data at Scale
employee experience product launches
Sherril Hanson

New EX Products from Qualtrics, Motivosity, Achievers, and 15Five

Employee Experience Products Continue to Launch as 1Q22 Draws to a Close
travel experience personalization
Sherril Hanson

Personalization in Travel & Hospitality

The Post-Pandemic Rise in Different Experience Types and Evolving Travel Personas Spurs Companies to Dig Deeper into Personalization
customer insights product announcements
Sherril Hanson

Medallia, Qualtrics, and Vurvey Announce Insights and Feedback Solutions

QR Code Enhancement, AI/Machine Learning Tool for Unstructured Data, and Metrics to Tie Digital Experience to Spend Are Introduced
social media for customer insights and feedback
Sherril Hanson

Social Media as a Channel for Customer Insights and Feedback

Social Media Listening Is an Integral Component of Effective CX Programs
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