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Author: Sherril Hanson

Customer experience product launches
Sherril Hanson

Dialpad, Glassbox, Tattle, and Qualtrics Launch New CX Offerings

Announcements Focus on Insights, VoC, Healthcare Ratings, Benchmarking, and Quality Management
Sherril Hanson

Growth in the Customer Insights & Feedback Market Is Being Fueled by Digital Transformation and Artificial Intelligence Adoption

Customer Insights & Feedback Software and Services Revenue to Reach $8.0 Billion Worldwide by 2026
Qualtrics and ServiceNow customer experience partnership
Sherril Hanson

Qualtrics and ServiceNow Partnership Combines CX and EX Support

New App Helps Unify CX, EX, and Operational Data for the Benefit of IT and Customer Agents
Customer reviews and feedback
Sherril Hanson

InMoment Acquires ReviewTrackers

The Purchase Strengthens and Broadens InMoment’s Experience Improvement Platform
Hotel customer experience
Sherril Hanson

Two Hotel Chains Turn to CX Technologies to Improve Guest Experience

Medallia Selected by Travelodge (UK); Barceló Hotel Group Chooses Talkdesk
Customer experience technology partnership
Sherril Hanson

QuestionPro Partners with Acquis Cortico-X

Collaboration Brings Promise of Strategic Advisory Services and New CX-Related Products
Sherril Hanson

Recognition Is a Key Factor for Employee Engagement and Well-Being

Workhuman-Gallup Research Finds Positive Correlation and Cost Savings with Strong Recognition Programs
Sherril Hanson

Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
Employee experience research studies
Sherril Hanson

EX Research Released from Qualtrics, VMware, Quantum Workplace, and Others

Research Focuses on Culture, Values, Feedback, Digital Employee Experience, Rewards, and Recognition
Performance management
Sherril Hanson

Betterworks Research Highlights the Need for Performance Management Focus

Adoption of These Technology Types Accelerates as Companies Strive to Link Purpose, Goals, and Strategy
Digital engagement in travel and hospitality
Sherril Hanson

Communication and Omnichannel Interactions Are Key CX Areas for Travel Companies

Research from Verint and Emplifi Demonstrates Importance of Digital Communication and Social Media Channels
Customer experience for market research
Sherril Hanson

Forsta Extends the Reach of its CX Solutions to Market Research Agencies

Human Experience Partner Program Offers White-Label CX Technology
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