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Author: Sherril Hanson

Employee experience end user perspectives
Sherril Hanson

Smaller Companies Look for Ways to Support Positive Employee Experience

Three isolved Customers Find Success with Technology and Value-Added Solutions for their Employees
Digital customer engagement
Sherril Hanson

Khoros, EveryoneSocial Combine Digital Customer Engagement, Employee Advocacy

Building Connection and Supporting Employee Recruitment Are Partnership Benefits
Employee experience research studies
Sherril Hanson

New EX-Related Research from Benefex, Kincentric, Workforce Software, and Others

Data Points to Increased Employee Expectations, Variation in Employee Engagement Trends, and the Successes of Using Mobile Technologies with Deskless Workers
Microsoft Engage employee experience
Sherril Hanson

Microsoft Announces Enhancement to Employee Experience Platform: Viva Engage

New Microsoft Viva Module Focuses on Community and Connection
Employee experience funding round
Sherril Hanson

15Five Raises $52 Million in Funding

Company’s Offerings Span Performance Management, Engagement Measurement, and Coaching
Customer insights and feedback new products
Sherril Hanson

InMoment, Forsta, LivePerson, and Rectangled Introduce New Products

New Solutions Focus on Customer Feedback and Insights
Customer experience journey feedback
Sherril Hanson

Tracking Feedback Along a Customer Journey: cxomni

Taking Data Out of Silos to Create Actionable Insights Can Lead to Better CX
Customer reviews and reputation management
Sherril Hanson

Review Data Grows in Importance as Another Information Stream

Benefits of Reputation Management Are Many if Action is the Key Component
Medallia Mindful acquisition
Sherril Hanson

Medallia to Purchase Callback Technology Provider Mindful

Combined Technologies Will Provide Opportunity for a More Positive and Personalized Contact Center Experience
Customer insights and feedback
Sherril Hanson

Benefits of Insights & Feedback Technologies for End Users

The Need to Better Prioritize Initiatives and Identify Customer Churn Is a Driver for Technology Adoption
Employee experience research studies and surveys
Sherril Hanson

New EX-Related Research from Ceridian, Genpact, Freshworks, and Legion

Focus Areas Include Digital Employee Experience and Technologies, Hourly Workforce Trends, and Expanded Benefits
New employee experience products
Sherril Hanson

New EX Products & Enhancements: Benevity, Motivosity, Submittable, Others

ERGs, Analytics, Volunteering, and Employee Recognition Are Focus Areas
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