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Author: Sherril Hanson

Employee Experience research studies
Sherril Hanson

EX-Related Research from Workhuman, Compucom, Lattice, Qualtrics, and Others

Topics Include Technology, Recognition, Engagement, and Job Seeker Priorities
Frontline employee experience
Sherril Hanson

Focus Falls on Frontline Workers

Research Shows Areas of Concern; EX Case Studies Show Positive Results
Customer Insights and Feedback announcements
Sherril Hanson

Insights & Feedback News from Alchemer, Alida, Limeade, Rison Software, and Others

SMS Surveying, Reputation Management, and AI Are Focus Areas
Employee Experience technology
Sherril Hanson

Supporting Managers with EX Technology

Coaching, Community, and Communication Tools Help Alleviate Manager Stress
Contact center product announcements
Sherril Hanson

CallMiner, Cisco, Freshworks, and Sytel Unveil Contact Center Products and Partnerships

Announcements Highlight Conversational AI, UCaaS, CCaaS, CPaaS, and Cloud Technologies
Employee experience products and partnerships
Sherril Hanson

EX-Related Product and Partnership Announcements from ADP, Achievers, Cogito, FirstUp, and Others

Focus Areas Include Frontline Worker Support, Communications, and Voice of the Employee
Employee, customer, and brand experiences
Sherril Hanson

Qualtrics’ New CrossXM Product Demonstrates Shift from Siloed Experience Data

Product Provides Automated Insights on the Cross Impacts of EX, CX, and Brand Experiences
Tech industry layoffs
Sherril Hanson

Tech Layoffs are Getting Focus, but No Need for Panic in the CX Sector

EX and CX Technologies Will Only Grow in Importance During this Turbulent Time
WorkTango-Kazoo integrated EX platform
Sherril Hanson

WorkTango + Kazoo Rebrands and Offers Broad EX Platform

Integration of Solutions from Legacy Companies Results in Integrated Solution
Customer data platform product announcements and platforms
Sherril Hanson

Product and Partnership Announcements from mParticle, Oracle, Ikue, and Tealium

Data Security, Consent Management, and Industry Specific Solutions Are Launched
Human resources and employee experience technology
Sherril Hanson

HR Technologies: Dissatisfaction and Need for Modernization

Investments Will Continue, But They Need to Be Strategic for Positive EX
Momentive workforce reduction
Sherril Hanson

SurveyMonkey Parent Momentive Lays Off 11% of Workforce

SurveyMonkey Parent Momentive Lays Off 11% of Workforce
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