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Author: Sherril Hanson

Customer insights and feedback roundup
Sherril Hanson

CX Insights and Feedback News from Chatmeter, Momentive, Qualtrics, SANDSIV, Tattle, and Uberall

Review Management, Survey Trends, Partnerships, Insights to Action, and Hospitality Feedback Are Topic Areas
Employee experience surveys and research studies
Sherril Hanson

EX Research from Achievers, Aon, Mercer Marsh Benefits, REBA, Sage, and Workhuman

Topics Include Responses to Recession Fears, DE&I, ESG, HR Burnout, and 2023 Expectations
Customer Trust
Sherril Hanson

Maintaining and Building Customer Trust in the Face of an Economic Downturn

Techniques to Keep Customers Confident in their Brand Experience
Employee Experience product announcements
Sherril Hanson

EX Announcements from Ceridian, Leapsome, LumApps, UKG, Culturro, MeBeBot, and LumApps

Coaching, Geographic Expansion, Data Security, and Technology Partnerships Are Focus Areas
Predictive Net Promoter Score
Sherril Hanson

Forsta Launches Predictive NPS

New pNPS Feature Designed to Foster a Deep Understanding of Customers, Even the Silent Ones
Contact Center announcements
Sherril Hanson

Contact Center News from Amazon Connect, Dixa, Genesys, TalkDesk, and Zoom

Product Enhancements, Integrations, and Partnerships Announced to Expand CX Capabilities
Employee experience research survey
Sherril Hanson

New Research Finds 70% of Organizations Lack Adequate EX Data

Optimism for Investment Is Still Reported
CDP product announcements
Sherril Hanson

Customer Data Platforms News from Lytics, mParticle, Treasure Data, and Twilio

Connecting Data and Expanding Sources are Focus Areas of Recent Product and Integration Announcements
Employee Experience trends report
Sherril Hanson

Qualtrics Releases Employee Experience Trends Report

Stability, Work-Life Balance, Inefficient Processes, and Shared Values Are Topics of Concern
Employee Experience product announcements
Sherril Hanson

EX Announcements from Betterworks, Qualtrics, Quantum Workplace, and Others

Solutions for Employee Engagement, Learning, Feedback, and Turnover are Highlighted
Airline customer experience
Sherril Hanson

Airlines Work on Digital Transformation and the Wow Factor

Passengers Still Want the Basics – Simple and Smooth Travel
Closing the loop on customer feedback
Sherril Hanson

“We Heard You”… Now What?

Closing the Feedback Loop with Communication and Action
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