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Author: Sherril Hanson

Sherril Hanson

Playvox Brings a Strong Focus on Agent Engagement

Quality Management Supports Both CX and EX in Contact Centers
Sherril Hanson

Updates to Oracle ME Focus on Learning, Skills, and Career Mobility

New Capability Supports Both Employees and Managers
Sherril Hanson

New Genesys Data Shows High Consumer Expectations but Lagging Digital Transformation

Companies are Moving in the Right Direction with Strategic Priorities on Integrated CX Platforms and EX Improvements
Sherril Hanson

Khoros Announces Trustpilot Integration and Cerby Partnership

Both Link-Ups Focus on Supporting Social Media and Reviews
Sherril Hanson

Zoom to Acquire Workvivo

Acquisition Will Enhance Zoom Platform with Deeper EX Capabilities
Sherril Hanson

Government Employees Burned Out from Workload and Staffing Shortages

Experience Efforts at Government Agencies Must Extend to Employees
Visual customer support
Sherril Hanson

Visual Customer Support Provides Personalization, Cost Savings, and Insights

Market Opportunity Perspectives from Interviews with Lifesize and IrisCX
Employee experience purchasing factors
Sherril Hanson

Investigating and Purchasing EX Technologies: Prep Work, Purchasing, and Post-Implementation

Companies Must Invest Time for Upfront Self-Assessment, Careful Vendor Vetting, and Post-Launch Check-Ins
Healthcare patient experience
Sherril Hanson

The Permanente Medical Group Combines Technology and Strong Company Culture to Support Patient Experience

Interview with Dr. Jason Guardino, Chief Experience Officer
Customer engagement research
Sherril Hanson

Customer Engagement Can Drive Revenue Growth and Support Financial Goals

Twilio Releases Research on Personalization, Data Privacy and Trust
Verint and Google Cloud partnership
Sherril Hanson

Verint Broadens Google Cloud Partnership

Integration Helps to Support CX Automation in Contact Centers
Perceptyx study on employee listening
Sherril Hanson

Companies Still Investing in Employee Listening Programs

Perceptyx Research Shows Economic Downturn Is Not Dampening Interest
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