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Author: Sherril Hanson

Sherril Hanson

Nexthink Assist Launched to Support Digital Employee Experience

AI-Powered Virtual Assistant Helps IT Teams Address Problems More Efficiently
Sherril Hanson

Booking a Trip? The Digital Experience Matters

Research from Glassbox Shows That Consumers Lack Patience for Roadblocks and Want Personalization
Sherril Hanson

Personalization and Deep Understanding Need to Be at the Heart of Patient Experience

An Interview with Dr. Adrienne Boissy, Chief Medical Officer of Qualtrics
Sherril Hanson

Genesys Broadens Experience Reach with the Cloud EX Launch

AI-Powered Workforce Management Offers a Simplified Path to the Cloud
Sherril Hanson

Real-Time Engagement Builds a Better Patient Experience

Futurum Research Interviews Feedtrail’s Chief Strategy Officer Paul Jaglowski
Sherril Hanson

Delta Airlines Rolling Out Personalized Digital Experience for Mobile Devices

Delta Sync Brings Together Exclusive Content, Access, and Offers to SkyMiles Members
Sherril Hanson

Continuous EX Measurement Allows for Increased Ability to Make Positive Change

Cogito Launches EX Score, Predicting Agent Sentiment After Each Day
Sherril Hanson

Google Cloud’s Generative AI Comes to UKG’s HCM Suites

Technology Will Support an Improved Employee Experience and Efficiencies
Sherril Hanson

Journera Introduces TripSignals to Smooth Travel Customer Journeys

Customers Gain Improved Experiences; Travel Brands Have Monetization Opportunities
Sherril Hanson

Data Reinforces ‘Don’t Ask for Feedback You Are Not Prepared to Act On’

Quantum Workplace Survey Also Shows Cadence Is an Important Factor
Sherril Hanson

Microsoft Announces Copilot in Microsoft Viva

Microsoft Viva Glint and New Research Also Introduced
Sherril Hanson

Radisson Hotel Group’s Digital Transformation Continues

Hotel Group Introduces Immersive and Localized Experiences
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