Author: Keith Kirkpatrick

Workday and Google Integrate HR and Finance AI Agents into Gemini Enterprise
June 2, 2026

Workday and Google Integrate HR and Finance AI Agents into Gemini Enterprise

Keith Kirkpatrick, Research Director at Futurum, examines how the Workday Google Cloud partnership brings governed AI agents, enterprise data, and HR and finance workflow execution into Gemini Enterprise....
Will Adobe and NVIDIA's RTX Spark Partnership Redefine Creative AI Workflows?
June 1, 2026

Will Adobe and NVIDIA’s RTX Spark Partnership Redefine Creative AI Workflows?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how NVIDIA's RTX Spark integration into Adobe's flagship applications promises to redefine creative workflows through AI-accelerated...
Agentic AI
June 1, 2026

Can ZoomMate Make Zoom the New System of Action for Enterprise Workflows?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Agentic AI is reshaping how enterprises buy software, positioning Zoom as a hub for orchestrating workflows across...
integrated AI
June 1, 2026

Are Mid-Market AI Budgets Doomed to Complexity Tax, Or Is a Simpler Path Emerging?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Mid-market companies lose 25% of AI budgets to complexity, making integrated solutions and workflow-ready platforms essential for...
Microsoft 365 Copilot's Redesign
June 1, 2026

Microsoft 365 Copilot’s Redesign Raises the Bar for Embedded Enterprise AI

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, analyzes how Microsoft 365 Copilot's major redesign transforms embedded enterprise AI with unified entry points, context-aware intelligence,...
Content Orchestration
June 1, 2026

Salesforce Bets on Contentful to Make Agentic AI and Content Orchestration Table Stakes

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how Salesforce's acquisition of Contentful integrates AI-powered content orchestration into enterprise platforms, intensifying competitive pressure....
Zia Agents
June 1, 2026

Can Bigin’s AI Agents Redefine CRM Automation for Small Businesses?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Bigin's Zia Agents democratize advanced AI automation for small businesses, enabling teams to automate repetitive tasks and...
AI Platform
May 29, 2026

SugarAI’s Rebrand Raises the Stakes in AI-Powered CRM, But Can It Deliver Actionable Intelligence?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, SugarAI's rebrand as an AI platform seeks to differentiate it from Salesforce and Microsoft through actionable intelligence...
Genesys' WhatsApp Integration
May 29, 2026

Is Genesys’ WhatsApp Integration the New Standard for Omnichannel Customer Engagement?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Genesys' WhatsApp integration escalates omnichannel competition, pressuring rivals like Salesforce and NICE to accelerate GenAI capabilities....
Advanced Success Plan
May 28, 2026

SAP Bets on Autonomous CX: Will Advanced Success Plan Redefine Outcome-Driven CRM?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines SAP's Advanced Success Plan as a transformative approach to operationalizing AI-driven, outcome-based customer experience with proactive...
Enterprise Platform
May 28, 2026

Canva’s May 2026 Launches Signal an Enterprise Platform Ambition Beyond Design

Canva's May 2026 announcements signal a shift toward enterprise status through workflow automation and collaboration features, raising questions about competing beyond its creative niche....
Zoho MCP Server
May 26, 2026

Will Zoho MCP Server Make Conversational Payments the New Enterprise Standard?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Zoho MCP Server positions the company as an early leader in embedding AI-driven payments into natural language...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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