Author: Keith Kirkpatrick

ANZ Distribution ERP
September 23, 2026

Epicor Deepens ANZ Distribution ERP Channel With Conveyance Solutions

Keith Kirkpatrick, Vice President, Research, at Futurum, covers Epicor's partnership with Conveyance Solutions, which the company says delivers faster time to value and enhanced implementation support for ANZ distribution ERP...
agentic AI
September 23, 2026

Creatio's $300M Bank.AI Bet: Is Agentic Banking's Moment Now?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines Creatio's $300 million investment in agentic AI for banking, exploring how autonomous agents address integration barriers...
Adobe Lands Jet2 to Prove Agentic CX at Scale
September 22, 2026

Adobe Lands Jet2 to Prove Agentic CX at Scale

Adobe and Jet2 announced a multi-year strategic partnership deploying Agentic AI to personalize holiday experiences for 10 million myJet2 customers, establishing a co-innovation Customer Experience Lab with forward-deployed Adobe engineers....
Salesforce's Real Moat Behind Koa Is Its CRM Training Data
September 22, 2026

Salesforce’s Real Moat Behind Koa Is Its CRM Training Data

Keith Kirkpatrick, VP, Research, Enterprise Software & Digital Workflows at Futurum, argues that Koa's real defense isn't the model Salesforce built, but the CRM training data behind it....
HubSpot Bets the Platform on Growth Context
September 21, 2026

HubSpot Bets the Platform on Growth Context

Keith Kirkpatrick, Vice President, Research, at Futurum, HubSpot's Fall 2026 Spotlight release introduces Growth Context, an AI-native framework positioning the company as a CRM leader for SMB and mid-market teams....
Salesforce and Google Cloud Expand Access to CRM Workflows
September 18, 2026

Salesforce and Google Cloud Expand Access to CRM Workflows

Keith Kirkpatrick, Research Director at The Futurum Group, examines Salesforce’s Google Cloud expansion and the tests ahead for enterprise workflows and commerce....
Can Claude for Financial Advisors Meet Practice-Specific Needs
September 17, 2026

Can Claude for Financial Advisors Meet Practice-Specific Needs?

Keith Kirkpatrick, Research Director at The Futurum Group shares insights on Claude for Financial Advisors, workflow integration, and the evidence needed to establish advisor productivity gains....
Can AWS and Salesforce Turn Connected Data Into Better Execution
September 17, 2026

Can AWS and Salesforce Turn Connected Data Into Better Execution?

Keith Kirkpatrick, Research Director at The Futurum Group shares insights on AWS and Salesforce’s expanded integrations and the tests that matter for enterprise adoption....
AIforce Turns Salesforce Into an Everywhere Intelligence Layer
September 16, 2026

AIforce Turns Salesforce Into an Everywhere Intelligence Layer

Salesforce's AIforce platform delivers CRM data, workflows, and governance to any AI interface, positioning Everywhere Intelligence Layer as the next interface revolution for enterprises seeking faster time-to-value....
Zendesk's Specialized AI Agents Redefine the CX Automation Benchmark
September 15, 2026

Zendesk's Specialized AI Agents Redefine the CX Automation Benchmark

Keith Kirkpatrick, Vice President, Research, at Futurum, Zendesk's Specialized AI Agents reshape customer experience automation, automating up to 80% of enterprise workflows with industry and custom solutions....
Will Real-Time Voice Translation Solve the Contact Center’s Language Problem
September 14, 2026

Will Real-Time Voice Translation Solve the Contact Center’s Language Problem?

Keith Kirkpatrick, VP & Research Director, Enterprise Software & Digital Workflows at Futurum, shares his insights on Zendesk’s new real-time voice translation feature for contact centers and what it will...
Salesforce's Job-Ready Agents Target Enterprise AI's Biggest Gap
September 11, 2026

Salesforce’s Job-Ready Agents Target Enterprise AI’s Biggest Gap

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Salesforce's new agentic AI agents address enterprise deployment gaps, with 64.9% of decision-makers prioritizing autonomous agents for...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.