Author: Keith Kirkpatrick

Can Salesforce's Agentic AI Close Field Service's Talent and ROI Gap?
July 31, 2026

Can Salesforce’s Agentic AI Close Field Service’s Talent and ROI Gap?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Agentic AI is reshaping field service by automating complex tasks, offsetting talent shortages, and delivering quantifiable business...
Microsoft Copilot Hits 30 Million Seats: Is AI Transformation Finally Real?
July 31, 2026

Microsoft Copilot Hits 30 Million Seats: Is AI Transformation Finally Real?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Microsoft Copilot's 30 million paid seats show strong enterprise ROI, though Salesforce Agentforce and ServiceNow pose competitive...
IFS's 25% Growth: A Sign of Industrial AI's Rising Strength?
July 30, 2026

IFS’s 25% Growth: A Sign of Industrial AI’s Rising Strength?

Keith Kirkpatrick, VP & Research Director at Futurum, covers IFS’s latest revenue growth announcement, and shares his insights into the steps the company must take to continue the momentum....
Is Adobe Commerce Poised to Revolutionize Product Discovery with AI?
July 29, 2026

Is Adobe Commerce Poised to Revolutionize Product Discovery with AI?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Adobe Commerce's AI-driven product discovery transforms eCommerce as AI-driven retail traffic surges 125% year-over-year....
Citizen Engagement
July 28, 2026

Bridging the Gap: Why Citizen Engagement Needs a Technology Overhaul

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines the critical gap between government self-assessment and citizen perception of engagement efforts, revealing why technology solutions...
TeamViewer ServiceNow
July 27, 2026

How Will TeamViewer and ServiceNow Reshape Autonomous IT Operations?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how the TeamViewer ServiceNow partnership combines remote connectivity with workflow automation to reshape autonomous IT operations...
Salesforce's $1.6B Win Signals a New Era in Veteran Care Technology
July 27, 2026

Salesforce’s $1.6B Win Signals a New Era in Veteran Care Technology

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Salesforce's $1.6B VA contract signals a pivotal shift toward AI-enhanced veteran care and modernized public sector service...
How Genesys and AWS Are Redefining AI-Driven Customer Engagement
July 24, 2026

How Genesys and AWS Are Redefining AI-Driven Customer Engagement

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Genesys Cloud's expanded AWS partnership leverages agentic AI to transform enterprise customer engagement and enable autonomous interactions...
SAP Completes Prior Labs Acquisition to Advance Structured Data AI
July 22, 2026

SAP Completes Prior Labs Acquisition to Advance Structured Data AI

Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on why SAP’s Prior Labs acquisition must produce measurable business results....
July 21, 2026

Redefining Creative Workflows in the AI Era

In Redefining Creative Workflows in the AI Era, completed in partnership with Adobe, Futurum Research examines how organizations are moving beyond isolated AI productivity gains toward unified creative platforms that...
Agentic AI’s Real Test Is Process Redesign
July 20, 2026

Agentic AI’s Real Test Is Process Redesign

Futurum’s Keith Kirkpatrick argues agentic AI vendors are now judged on process redesign over automation, as ETR and Futurum Research data show pilots stalling on integration and unproven ROI rather...
Salesforce and Databricks Forge New AI Partnership: What's at Stake?
July 20, 2026

Salesforce and Databricks Forge New AI Partnership: What’s at Stake?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, The Salesforce Databricks partnership enables enterprises to deploy AI agents securely while maintaining data privacy and compliance...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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