Author: Keith Kirkpatrick

Salesforce's Agentforce Commerce Pushes Agentic AI From Hype to Retail Revenue Reality
June 24, 2026

Salesforce’s Agentforce Commerce Pushes Agentic AI From Hype to Retail Revenue Reality

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Salesforce's Agentforce Commerce shifts agentic AI from hype to results, with retailers deploying shopper agents achieving 59%...
Agentic AI
June 24, 2026

Is Adobe’s Agentic AI Push the New Standard for Enterprise Customer Experience?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, analyzes how Adobe's deep partnerships with leading agencies and integration into Microsoft 365 Copilot and Claude Enterprise...
Epicor Indago Warehouse Management
June 23, 2026

Can Epicor’s Indago-Karmak Integration Redefine Heavy-Duty Dealership Efficiency?

Epicor's Indago Warehouse Management System earns certified integration with Karmak Fusion, delivering real-time inventory visibility and operational accuracy improvements for heavy-duty truck dealerships....
Can Zoom's Agent Architect Redefine the AI Agent Lifecycle for Enterprise CX
June 22, 2026

Can Zoom’s Agent Architect Redefine the AI Agent Lifecycle for Enterprise CX?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Zoom's Agent Architect and Performance Suite transform enterprise AI creation, deployment, and optimization with outcome-based pricing and...
Can IBM and ServiceNow Finally Make Legacy Systems AI-Ready?
June 22, 2026

Can IBM and ServiceNow Finally Make Legacy Systems AI-Ready?

Keith Kirkpatrick, Research Director at The Futurum Group, examines how IBM and ServiceNow are combining modernization, data governance, and autonomous operations capabilities to help enterprises unlock legacy systems for AI...
Slackbot's MCP Client Aims to End App Fragmentation, But Can Slack Outmaneuver Microsoft Teams?
June 18, 2026

Slackbot’s MCP Client Aims to End App Fragmentation, But Can Slack Outmaneuver Microsoft Teams?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how Slackbot's MCP Client aims to consolidate fragmented software stacks by integrating 20+ partner applications into...
Adobe's Creative Agent Expansion Raises the Bar for AI-Powered Creative Work
June 18, 2026

Adobe’s Creative Agent Expansion Raises the Bar for AI-Powered Creative Work

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Adobe's Creative Agent expansion shows enterprise shift toward agentic AI, with 51% of organizations using AI for...
Adobe Brand Visibility
June 17, 2026

Adobe Brand Visibility Redefines the AI Search Battleground, Who Will Control Brand Presence in the Agentic Era?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, analyzes how Adobe Brand Visibility integrates Semrush AI search intelligence with agentic content optimization tools, positioning Adobe...
Agentic AI
June 17, 2026

Is Databricks CustomerLake the Agentic CDP That Breaks Martech’s Silos for Good?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Databricks CustomerLake's agentic AI consolidates marketing stacks, automates campaigns, and solves fragmentation in traditional customer data platforms....
Commerce Media Networks
June 17, 2026

Adobe’s Commerce Media AI Bet: Can GenStudio Deliver at Scale?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Adobe expands into commerce media networks, raising questions about whether agentic AI can deliver measurable ROI for...
Enterprises Maintain 56% Build-In-House Preference Despite SaaS Strengths
June 17, 2026

Enterprises Maintain 56% Build-In-House Preference Despite SaaS Strengths

Futurum’s Keith Kirkpatrick finds 56% of enterprises still prefer to build in-house, virtually unchanged year-over-year, yet SaaS vendors retain structural advantages in workflows, security, and integrations that internal teams cannot...
Agent Trust
June 16, 2026

Will Salesforce and Databricks Redefine AI Agent Trust or Deepen Platform Lock-In?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how Salesforce and Databricks are addressing enterprise demands for trustworthy AI agents while potentially deepening platform...

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Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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