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What we do
Business Economic Value
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2025 Research Agenda: Key Topics and Coverage Areas
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™
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Author:
Clint Wheelock
February 9, 2023
Clint Wheelock
Industry News
CX Innovators: Dr. Marlene Kolodziej, Ricoh
Improving Customer Satisfaction and Operational Efficiency in the Age of Digital Transformation
Customer Experience
,
Data Analytics
February 2, 2023
Clint Wheelock
Industry News
CX Innovators: Dan Barnhart, Transamerica
Simplifying the Insurance Customer Journey with Strategic Technology Investments
Customer Experience
February 1, 2023
Clint Wheelock
Industry News
CX Innovators: Holly Wagstaff-Bellomo, Dividend Restaurant Group
Leveraging CX Technologies and Best Practices Across Multiple Brands with Different Market Positioning
Customer Experience
January 31, 2023
Clint Wheelock
Resource
State of the CDP
How the Most Innovative Brands Use CDPs to Deliver Cutting Edge Customer Experiences and Drive Revenue
Customer Data Platform
January 30, 2023
Clint Wheelock
Industry News
CX Innovators: Andrew Clark, H&R Block
Modernizing Infrastructure and Services for Tax Preparation
Customer Experience
January 27, 2023
Clint Wheelock
Industry News
CX Innovators: Sri Safitri, Telkom Indonesia
Improving Customer Satisfaction through Technology Investment and Process Improvement
Communications Networks
,
Customer Experience
January 25, 2023
Clint Wheelock
Industry News
CX Innovators: Deba Sahoo, Fidelity Investments
Elevating Digital CX in the Investment Management Sector
Customer Experience
January 25, 2023
Clint Wheelock
Industry News
CX Innovators: Clint Payne, The MultiChoice Group
Breaking New CX Ground as Africa’s Biggest Pay TV Service Provider
Communications Networks
,
Customer Experience
January 11, 2023
Clint Wheelock
Industry News
Dash Network Joins The Futurum Group
CX and EX Focus Will Remain Strong; New Investment to Expand Coverage in Enterprise Software
Customer Experience
January 10, 2023
Clint Wheelock
Industry News
The Futurum Group Acquires Dash Network
December 20, 2022
Clint Wheelock
Industry News
CX Innovators: Rick Rosso, Concentrix
Driving Higher Value Experience through Intelligent CX Design, Organizational Alignment, and Targeted Technology Deployment
Customer Experience
,
Data Analytics
December 19, 2022
Clint Wheelock
Resource
In Data We Trust
Your Guide For Establishing Customer Trust Through Privacy
Customer Data Platform
,
Data Protection
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