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Author: Alex Gaw

September 9, 2021

IQVIA Unveils AI-Powered Tech to Enhance Medical Information Contact Center Services

September 8, 2021

Report: AI Is Key for Retailers to Personalize CX at Scale, but Adoption Is Still Negligible

September 2, 2021

Zendesk Acquires Cleverly to Advance Automation and Customer Service

September 2, 2021

New Ikea Virtual Queue Management System Improves CX in Saudi Arabia and Bahrain Stores

September 1, 2021

UAE Regional Utility Etihad Water & Electricity Moving to New SAP Solution to Improve CX

August 27, 2021

Qualtrics and Mercer Join Forces for Employee Experience Betterment

August 25, 2021

Report Findings: Consumers Today Are Largely Unexcited by Brands

August 24, 2021

Twilio Segment Unveils Developer Toolkit to Craft Distinctive CX

August 21, 2021

New Gartner Survey Identifies Six Gaps Critical to Future Employee Experience

August 18, 2021

Microsoft Acquires Suplari, an AI-Automated Spend and Procurement Startup

August 17, 2021

Adobe Expands Digital Transformation Capabilities to Healthcare and Patient Experience

August 11, 2021

Ethereum Firm ConsenSys Partners with Conversational AI Innovator LivePerson

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