Author: Alex Gaw

September 9, 2021

IQVIA Unveils AI-Powered Tech to Enhance Medical Information Contact Center Services

September 8, 2021

Report: AI Is Key for Retailers to Personalize CX at Scale, but Adoption Is Still Negligible

September 2, 2021

Zendesk Acquires Cleverly to Advance Automation and Customer Service

September 2, 2021

New Ikea Virtual Queue Management System Improves CX in Saudi Arabia and Bahrain Stores

September 1, 2021

UAE Regional Utility Etihad Water & Electricity Moving to New SAP Solution to Improve CX

August 27, 2021

Qualtrics and Mercer Join Forces for Employee Experience Betterment

August 25, 2021

Report Findings: Consumers Today Are Largely Unexcited by Brands

August 24, 2021

Twilio Segment Unveils Developer Toolkit to Craft Distinctive CX

August 21, 2021

New Gartner Survey Identifies Six Gaps Critical to Future Employee Experience

August 18, 2021

Microsoft Acquires Suplari, an AI-Automated Spend and Procurement Startup

August 17, 2021

Adobe Expands Digital Transformation Capabilities to Healthcare and Patient Experience

August 11, 2021

Ethereum Firm ConsenSys Partners with Conversational AI Innovator LivePerson

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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