Login

Author: Alex Gaw

Alex Gaw

IQVIA Unveils AI-Powered Tech to Enhance Medical Information Contact Center Services

Virtual Agents Will Operate Together with Human Operators for Quicker Response Times
Alex Gaw

Report: AI Is Key for Retailers to Personalize CX at Scale, but Adoption Is Still Negligible

Research from Talkdesk Says Investments in Contact Center Capabilities Are Needed
Alex Gaw

Zendesk Acquires Cleverly to Advance Automation and Customer Service

A Range of Capabilities Resulting from the Acquisition Will Make Support Teams More Productive
Alex Gaw

New Ikea Virtual Queue Management System Improves CX in Saudi Arabia and Bahrain Stores

Collaboration with Ombori Grid Benefited Both Ikea Customers and Employees
Alex Gaw

UAE Regional Utility Etihad Water & Electricity Moving to New SAP Solution to Improve CX

SAP’s S4/HANA Will Leverage Solution’s AI and Machine Learning Capabilities
Alex Gaw

Qualtrics and Mercer Join Forces for Employee Experience Betterment

Initiative will Enable Companies to Enjoy Qualtrics’ Software Features and Mercer’s HR Expertise
Alex Gaw

Report Findings: Consumers Today Are Largely Unexcited by Brands

Less than 15% of Consumers Expect to be “Wowed” by Their Customer Experience
Alex Gaw

Twilio Segment Unveils Developer Toolkit to Craft Distinctive CX

Toolkit to Support Custom Configurations for Streamlining Data and Other Capabilities
Alex Gaw

New Gartner Survey Identifies Six Gaps Critical to Future Employee Experience

Disparities Crop Up Between What Executives Suppose and What Employees Believe
Alex Gaw

Microsoft Acquires Suplari, an AI-Automated Spend and Procurement Startup

Suplari to be Integrated with Microsoft Dynamics 365 to Strengthen Business Insights in Finance
Alex Gaw

Adobe Expands Digital Transformation Capabilities to Healthcare and Patient Experience

Experience Cloud for Healthcare to Deliver Personalized Experience and Other Benefits
Alex Gaw

Ethereum Firm ConsenSys Partners with Conversational AI Innovator LivePerson

Both Companies Team up to Bolster the Customer Experience of Digital Wallet MetaMask
Become a Client

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701

Linkedin Youtube Facebook

Welcome to The Futurum Group

Login to The Futurum Group
Login to Futurum Intelligence
Login to Futurum Labs Research Library

Thank you, we received your request, a member of our team will be in contact with you.