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Author: Alex Gaw

Alex Gaw

Survey: More US Employees Feel Empowered to Discuss Well-Being Issues With Employers

Work-Life Flexibility Is Important, but Return to Office Is a Stressor
Alex Gaw

S&P Study: CX-Driven Firms Provide Higher Equity Yields

CX Leaders Are More Attractive to Investors
Alex Gaw

Report: Good CX Remains Top Issue, Consumers Say

Failure of Customer Care to Resolve Issues Is the Leading Cause of Negative CX
Alex Gaw

SugarCRM Expands Presence in Latin America with New Partner

Miami-Based TCP is New Partner and Master Distributor
Alex Gaw

Businesses Are Better at Handling Customer Expectations Because of Pandemic, Journal Says

Leaders Show How Business Response to Health Crisis Boosted the Bottom Line
Alex Gaw

CX Solutions Maker Genesys to Acquire Pointillist and Exceed.ai

Artificial Intelligence Capabilities Will Provide Boost to CX Initiatives
Alex Gaw

Update: M&A and Funding Roundup

Tracking Some Prominent Acquisitions and New Financing Activity in the Last 10 Days
Alex Gaw

Sitecore Launches New Cloud-Native CMS for Enterprise-Level Personalized CX

New Product Updates Are Also Announced
Alex Gaw

New Report Finds Plenty of Opportunity Exists to Create Richer CX

But Marketers Must Resolve Various Challenges
Alex Gaw

Report: Great Resignation Occurring Because of Employee Burnout and Disaffection

Workers Sought New Jobs with Companies Invested in Their Well-Being
Alex Gaw

Zoom’s Multibillion-Dollar Deal to Acquire Five9 Collapses

Drop in Zoom’s Stock Pricing and US Justice Department’s Review Felled the Deal
Alex Gaw

At Bank Customer Experience Summit, Four Experts Share Digital Banking Insights

Four Themes Emerge as Experts Shed Light on How to Succeed in Digital Banking
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