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Author: Alex Gaw

Alex Gaw

Concentrix Closes $1.6 Billion Acquisition of PK

Completion of the Acquisition Unites Two CX Providers in Breadth and Scale of Offerings
Alex Gaw

Mastercard to Acquire CX Personalization Firm Dynamic Yield

Acquisition Will Help Brands Deliver Trusted and More Effective CX, Mastercard Says
Alex Gaw

NICE Features New AI-Powered Robotic Process Automation

New Capabilities Boost ROI by Reducing Time to Production and Maximizing Value of Automation Across the Business
Alex Gaw

Capital One Is Nation’s No. 1 Bank in Customer Satisfaction, Says JD Power

Bank Claims Top Spot for Second Consecutive Year, Beating Eight Other National Banks
Alex Gaw

ChurnZero to Set Up a New Office in Amsterdam

The Customer Success Platform Provider Seeks to Help Fight Churn in Real Time
Alex Gaw

Aircall Reports 26% Revenue Gain in North America

French Business Phone Developer Also Sees Massive 75% Yearly Increase in Total Customer Base Worldwide
Alex Gaw

WFHomie Secures $1.5 Million to Fund Company Expansion

Funding is from LOI Venture’s Ryan Holmes and Manny Padda
Alex Gaw

Adobe Finishes 4Q with Record Revenues

The Company’s Digital Media and Digital Experience Segments Hit All-Time Revenue Highs
Alex Gaw

Mass Consumer Dissatisfaction with Business in India, New Qualtrics Report Notes

Unhappiness Among India’s Customers Carries a Multibillion-Dollar Price Tag
Alex Gaw

Dynamic Yield Report Finds Significant Advances This Year in Personalization

Most Companies Have Now Moved Forward From Basic Maturity Levels
Alex Gaw

Qualtrics Announces Plan to Create 400 New Jobs and Build Massive Office Hub

Both Initiatives to Center Around Virginia-Washington D.C. Metro Area
Alex Gaw

Khoros Paper Examines Digital Commerce Landscape in 2022 and Notes Marketing Pitfalls

Study Finds Human Interaction Remains Important in Consumer Purchasing Journey
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