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Author: Alex Gaw

CX acquisitions and funding news
Alex Gaw

Goodera, Revuze, and Optiwise.ai Raise Fresh Capital; Hotjar Acquires PingPong

Also: Zendesk Acquisition by Hellman & Friedman and Permira Now Completed
CX acquisitions and funding news
Alex Gaw

Beekeeper and Alida Raise New Funds; Klaviyo Acquires Napkin.io

New Funds to Fuel Company Expansions
CX customer wins and case studies
Alex Gaw

New Customer Wins for Sprinklr, Sabio Group, Vonage, Qualtrics, and Khoros

Aramex, Rentokil, Razer, Ascension, and Jetson Reap Partnership Benefits
Brand interaction in the metaverse
Alex Gaw

Consumers Are Eager to Interact with Brands in the Metaverse

New Telus International Survey Also Reveals Consumer Limits and Concerns in A Virtual World
CX surveys and research studies
Alex Gaw

New Research from Verint, SAP, Waterfield Tech, Zenarate-Execs In The Know, and Qualtrics

Topics Touch on Automation and Holiday Staffing, Sustainable Christmas Shopping, Conversational AI in Contact Centers, and More
Salesforce patient experience
Alex Gaw

Salesforce Unveils Patient 360 for Health innovations for More Efficient Patient Care

The New Platform Offers Healthcare Automation and Personalized Intelligence
CX customer wins and case studies
Alex Gaw

Customer Wins for Medallia, Emplifi, Freshworks, NICE, and Amdocs

CX Initiatives Help Vitality, Currys, FinChoice, Penrith City Council, and XL Axiata
CX surveys and research studies
Alex Gaw

New Research from Qualtrics, Treasure Data, OvationCXM, Bazaarvoice, and Salesforce

Topics Include 2023 Consumer Trends, Overconfident Marketers, Business Onboarding with Banks, Fake Reviews, and Customer Service in India
CX acquisitions and funding news
Alex Gaw

New Company Owners: Thoma Bravo, Sunstone Partners, Centre Lane Partners, and Emplifi

Acquired: UserTesting, Monetate, and Pixel TurnTo. Also: Lara AI and Tagado Raise Funds
Digital interactions with brands
Alex Gaw

Report: Technology Gaps Stop Businesses from Connecting with Customers

Vonage Study Shows Consumers Want Digital Interactions with Brands to be Like Conversations with Friends and Family
CX customer wins and case studies
Alex Gaw

Customer Wins for Acquia, Centrical, Talkdesk, Spitch, Datalyticx, and NICE

CX Partners Include Academy Mortgage, Ocado, WaFd Bank, Omantel, and IGT Solutions
CX surveys and research studies
Alex Gaw

New Research from Accenture, OPM, Talkwalker and Khoros, Contentsquare, and MoEngage

Topics Cover Government, Social Media Trends, Financial Services, and Personalization Efforts
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