2020 Digital Transformation Index

To say that our team at Futurum Research is known for our focus on Digital Transformation is a bit of an understatement. Since the earliest days, even before the moniker “Digital Transformation” was created, our team has been immersed in the business of transformation, writing, speaking, researching, and helping to guide clients through that process in myriad ways.

We’ve seen organizations successfully embrace technology disruptions and pivot and we’ve also witnessed the converse of that. But most frequently, we see companies somewhere in the middle, accepting some changes and not others. We were interested in learning just why that might be. 

Our comprehensive 2020 Digital Transformation Index seeks to identify traits, factors, and patterns that would help us understand why some companies seem better equipped than others when it comes to adapting to change, establishing market leadership despite rapidly changing conditions, and achieving success through internal Digital Transformation programs.

We share the findings of our long-term research initiative — which started in late 2019 — informed by the opinions of over 1,200 senior executives from North America and Western European organizations. We initially asked these executives to share their thoughts about technology disruption and Digital Transformation.

Then, along came a global pandemic, the first of its name. That led us to want to find out how, exactly, pandemic times might have affected thinking (and action) related to Digital Transformation. So before publishing our original research, we went back to our survey respondents and asked about the changes they were experiencing in times probably most easily characterized by the term “rapid, required, digital transformation.” What they told us was very interesting, and we have a feeling you’ll agree.

In the 2020 Digital Transformation Index you’ll learn:

  • The impact technology disruption has had on an organizations’ ability to remain competitive
  • A brief overview of business performance in the last three years
  • The future outlook for the next three years
  • An understanding of operational agility
  • The importance of ten key technologies that are driving Digital Transformation Initiatives

If it wasn’t clear before the pandemic, it’s is clear now: Digital Transformation is here to stay. If you are looking to remain competitive by improving your Digital Transformation initiatives, download your copy of the 2020 Digital Transformation Index today.  

Download Now

 

Author Information

Daniel is the CEO of The Futurum Group. Living his life at the intersection of people and technology, Daniel works with the world’s largest technology brands exploring Digital Transformation and how it is influencing the enterprise.

From the leading edge of AI to global technology policy, Daniel makes the connections between business, people and tech that are required for companies to benefit most from their technology investments. Daniel is a top 5 globally ranked industry analyst and his ideas are regularly cited or shared in television appearances by CNBC, Bloomberg, Wall Street Journal and hundreds of other sites around the world.

A 7x Best-Selling Author including his most recent book “Human/Machine.” Daniel is also a Forbes and MarketWatch (Dow Jones) contributor.

An MBA and Former Graduate Adjunct Faculty, Daniel is an Austin Texas transplant after 40 years in Chicago. His speaking takes him around the world each year as he shares his vision of the role technology will play in our future.

Related Insights
Can Databricks Maintain Its Data + AI Summit Lead as Agentic AI Raises the Stakes?
June 8, 2026

Can Databricks Maintain Its Data + AI Summit Lead as Agentic AI Raises the Stakes?

With 51% of enterprises prioritizing agentic AI tools, Databricks' 2026 Data + AI Summit showcases how the company plans to lead the next era of intelligent data platforms while facing...
Will Glean's NVIDIA Nemotron 3 Ultra Integration Shift the Enterprise AI Stack?
June 6, 2026

Will Glean’s NVIDIA Nemotron 3 Ultra Integration Shift the Enterprise AI Stack?

Glean's integration of NVIDIA Nemotron 3 Ultra marks a pivotal moment in enterprise AI, where model flexibility and infrastructure alignment become strategic competitive advantages for buyers seeking cost-effective, high-context solutions....
Agentic AI
June 3, 2026

Salesforce Bets on Agentic Marketing: Will Unified AI Agents Redefine Martech ROI?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, analyzes how Salesforce's agentic AI marketing platform leverages collaborative agents for campaign creation, lead qualification, and customer...
Will Anthropic’s Draft S-1 Ignite a New Phase in the AI Platform Race?
June 3, 2026

Will Anthropic’s Draft S-1 Ignite a New Phase in the AI Platform Race?

Anthropic's draft S-1 filing marks a pivotal moment for AI, with a $965 billion valuation and $30 billion revenue run rate that could redefine enterprise vendor evaluation in generative AI....
Workday and Google Integrate HR and Finance AI Agents into Gemini Enterprise
June 2, 2026

Workday and Google Integrate HR and Finance AI Agents into Gemini Enterprise

Keith Kirkpatrick, Research Director at Futurum, examines how the Workday Google Cloud partnership brings governed AI agents, enterprise data, and HR and finance workflow execution into Gemini Enterprise....
Is Edwin AI’s 313% ROI a Wake-Up Call for IT Ops Leaders or Just the Start?
June 2, 2026

Is Edwin AI’s 313% ROI a Wake-Up Call for IT Ops Leaders or Just the Start?

LogicMonitor's Edwin AI delivers 313% ROI with major gains in alert noise reduction, root cause analysis, and SLA risk management—a critical benchmark for IT operations leaders evaluating AI adoption....

Book a Demo

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.