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Archives: News

telecom customer care
March 25, 2022

T-Mobile to Revamp Enterprise Business with New Customer Care Focus

mobile customer experience
March 25, 2022

Optimizing CX for Mobile Interactions

customer data analytics
March 24, 2022

Zeta Acquires ArcaMax to Enhance Data Cloud

customer feedback management
March 23, 2022

North Highland Acquires Decooda to Accelerate Data-Driven Insights

travel experience personalization
March 23, 2022

Personalization in Travel & Hospitality

CX funding and acquisitions
March 22, 2022

Funding and M&A: Emplifi, Birdeye, inFeedo, Affogata, and Dixa

telecom customer service
March 22, 2022

Ditching the Script for Better Telecom Customer Interactions

customer insights product announcements
March 22, 2022

Medallia, Qualtrics, and Vurvey Announce Insights and Feedback Solutions

CX research reports
March 21, 2022

New Research from Frost & Sullivan, Qualtrics, Mendix, Nudge, and Yotpo

government citizen experience
March 21, 2022

Human-Centered Design and Personnel Are Key to CX Improvements

Patient experience building blocks
March 18, 2022

Customer Operations: Building Blocks to Transforming Patient Experience

contact center agent training
March 18, 2022

Methods for Improving Agent Training

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