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Contact Center as a Service
November 1, 2022

Salesforce Introduces Contact Center Solution for Companies to Save on Costs

Restaurant menu hacks and customization
November 1, 2022

Managing Menu Hacks to Ensure Efficiency and Good CX

Employee experience products and partnerships
October 28, 2022

EX-Related Product and Partnership Announcements from ADP, Achievers, Cogito, FirstUp, and Others

Employee, customer, and brand experiences
October 27, 2022

Qualtrics’ New CrossXM Product Demonstrates Shift from Siloed Experience Data

Customer experience acquisitions and funding news
October 27, 2022

10KC, Jasper, and Acoustic Obtain New Investment and Growth Funds

Tech industry layoffs
October 27, 2022

Tech Layoffs are Getting Focus, but No Need for Panic in the CX Sector

Holiday season hiring trends
October 26, 2022

US Retailers Hesitate to Hire More People for Busy Holiday Season

WorkTango-Kazoo integrated EX platform
October 25, 2022

WorkTango + Kazoo Rebrands and Offers Broad EX Platform

CX customer wins and case studies
October 25, 2022

Customer Wins for Canvs AI, Sprinklr, eGain, Tealium, and MoEngage

Customer data platform product announcements and platforms
October 25, 2022

Product and Partnership Announcements from mParticle, Oracle, Ikue, and Tealium

Customer experience for US veterans
October 21, 2022

US Department of Labor Awards $1.2 Million Contract to Improve CX for Veterans

Background noise reduction for customer service
October 21, 2022

Background Noise Elimination a Key to Ensuring Good Interactions Through Voice

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