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Clarabridge announces a groundbreaking new partnership with Five9 that brings industry-leading conversation intelligence and interaction analytics to the contact center. The partnership will help organizations operationalize workflows, perform root cause analysis, and get the most out of customer interactions with cutting-edge natural language understanding and cloud contact center management capabilities.
With Qualtrics, companies can make data-driven decisions around where employees want to work, what they need out of physical office spaces, and which changes can be implemented to fit the needs of their workforce
Drive revenue, improve sales cycles and increase win rates with advanced conversation analytics, including real-time analytics
Innovations bring the power of the Acquia platform to employee experience and broaden global support
Customer Data Platform leads at a time of accelerated need for first-party data; serves as trusted CDP to more than 100 globally-admired consumer brands including Wyndham Hotels & Resorts, Michaels, and Tapestry, luxury parent brand to Coach, Kate Spade, and Stuart Weitzman
Anaplan Continues to Explore Different Ways to Put the Customer First
Platform delivers new AI-powered data preparation and management capabilities, deeper augmented analytics, improved data visualization and analysis to create actionable, industry-leading business insights
Medallia helped Schneider Electric to increase Net Satisfaction Score by 34 points and generate a 33% increase in employee engagement by tapping into digital customer feedback.