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Archives: News

Sherril Hanson

Ada’s Automation-First Approach Helps Retailers Accelerate Innovation and Prepare for Their Brands’ “Superbowl Moments”

New platform integrations and research helps ensure ecommerce and retail brands are equipped to handle Black Friday and Cyber Monday 2021
Sherril Hanson

Verint is Expanding its Cloud Platform Capabilities to Help Brands Accelerate Digital-First Customer Engagement

Conversocial Acquisition Will Enhance Verint Customer Engagement Platform with Additional Social and Messaging Channels and Further Expand its Conversational AI Capabilities
Sherril Hanson

Zoho Launches Canvas, The Industry-First Design Studio to Re-envision The CRM Experience For Enterprises

Canvas brings consumer-level simplicity to the CRM user experience through a no-code design studio, increasing CRM adoption rates
Sherril Hanson

LivePerson launches Conversational Marketplaces, connecting merchants and shoppers directly for personalized interactions

New solution integrates AI-powered messaging into marketplaces, making it easy for merchants to connect 1:1 with shoppers at scale across the path to purchase
Sherril Hanson

Demand for Digital Employee Experience Continues to Propel Nexthink’s Exceptional Growth

Nexthink’s new business jumps 50% for H1 2021 as remote and hybrid work creates urgency for technology teams to rethink and improve digital experience
Sherril Hanson

THUNDERHEAD INCLUDED IN LAZARD EUROPEAN VENTURE GROWTH INDEX (T100)

Sherril Hanson

Alida Introduces Alida TXM Amidst Year of Continuous Innovation

Sherril Hanson

NICE CXone Named a Leader in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service For 7th Consecutive Year

Cloud customer experience platform positioned highest for Completeness of Vision in global report, making NICE the only vendor named a Leader in both 2021 Magic Quadrant reports for CCaaS and WEM
Sherril Hanson

Iconic American Travel Brand Airstream Deploys Amperity CDP to Drive Increased Brand Loyalty and Deliver Enhanced Customer Service

Amperity’s platform will fuel Airstream’s digital transformation using comprehensive customer profiles and actionable data-driven insights
Sherril Hanson

Medallia Becomes the Official Feedback Partner for MotoAmerica

North America’s premier motorcycle road racing series will capture fan, employee, and racer feedback with Medallia Quickstart solutions.
Sherril Hanson

Avaya Acquires Contact Center Developer CTIntegrations, Further Strengthening the Avaya OneCloud Platform

Keith Kirkpatrick

Improving Agent Experiences to Drive CX Improvement

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