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Archives: News
August 12, 2021
Sherril Hanson
Industry News
Talkdesk Valuation Triples to More Than $10 Billion, Appoints First Chief Financial Officer
Series D funding and appointment of new chief financial officer ignite company’s next stage of growth in addressing the worldwide demand for cloud contact center solutions
August 12, 2021
Sherril Hanson
Industry News
Glisser Optimizes Customer Journeys and Increases Retention with Medallia Strikedeck Platform for Customer Success
Virtual, in-person, and hybrid customer event company to centralize previously siloed customer information and automate workflows and playbooks.
August 12, 2021
Sherril Hanson
Industry News
Merkle Collaborates with Magnite on Merkury Identity Resolution Platform
August 12, 2021
Sherril Hanson
Industry News
CSS Corp launches CSS EDISONâ„¢, a Cloud-Based Digital Customer Experience Transformation Platform
August 12, 2021
Sherril Hanson
Industry News
Content Guru named in 2021 Gartner® Magic Quadrant for Contact Center as a Service
August 12, 2021
Clint Wheelock
Industry News
Anexinet Continues Their Strategic Expansion Plans By Acquiring Light Networks
Acquisition Deepens Anexinet’s Customer Experience, Workplace Modernization, and Infrastructure Solutions
August 11, 2021
Sherril Hanson
Industry News
Medallia Sense360 Releases New Analysis of How the Pandemic Shaped the Future of the Retail Industry
Consumers continue to embrace digital platforms, even as pandemic restrictions begin to lift.
August 11, 2021
Sherril Hanson
Industry News
New Genesys Capabilities Enable Out-of-the-Box AI and Automation for Empathetic Customer Experiences Based on Context and Intent
With new Genesys Cloud CX features, companies can easily integrate AI and automation across digital and voice channels
August 11, 2021
Sherril Hanson
Industry News
NICE Expands Digital CX Leadership with Digital Customer Guidance
NICE empowers organizations to revolutionize customer service by creating end-to-end digitally fluent and guided journeys
August 11, 2021
Alex Gaw
Industry News
Ethereum Firm ConsenSys Partners with Conversational AI Innovator LivePerson
Both Companies Team up to Bolster the Customer Experience of Digital Wallet MetaMask
AI
August 11, 2021
Alex Gaw
Industry News
Jens Oberbeck Named to New Executive Post at CRM Platform Pipedrive
CRM
August 11, 2021
Alex Gaw
Industry News
AI-Focused Firms Fuel Numerous CX Acquisitions This Year
Continuing Industry Consolidation Demonstrates New Preeminence and Importance of CX
AI
,
CRM
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