The Futurum Group’s analysts cover topics from a variety of industry verticals. Here you can narrow down our insights by industry or vertical. If you prefer to filter by specific technologies, you can do that here.
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SAS created an excellent resource on the IoT to help businesses better understand what it is, how it’s impacting our world, and why this technology matters for the future.
In the world of big data, most companies could benefit by being a bit more particular in the data collected with the goal of applying it more effectively to driving customer experience and operational excellence.
NVIDIA continues to flex its technical muscle in Artificial Intelligence (AI) to seize new opportunities in the fast-growing chipset market. Long known as the powerhouse of AI “training” solutions, the company has recently been pushing into the adjacent—and potentially much larger—market for AI “inferencing” products. What does that mean for the future of the AI wars? Let’s take a look.
In this episode of the Six Five Insiders podcast with Daniel Newman and Patrick Moorhead, special guest Deepak Patil, Sr. VP and GM of Cloud Platforms and Solutions at Dell joins us to talk about cloud: Where we are now, where we’re heading, and what Dell’s hyperconverged infrastructure is doing for customers.
In this episode of the Futurum Tech Podcast, fellow analyst Fred McClimans and I took a quick run through our recently published research report done in partnership with SAS, Experience 2030: The Future of Customer Experience is Now. We also talked about Russian hackers, China’s crackdown on deepfakes and fake news, employees who want to get Away from the trendy DTC luggage company, TikTok’s speedy settlement of the lawsuit on children’s data, and Toys ‘R Us and the brand’s new non-store store that may or not be kind of creepy. Join us for a listen, and if you’ve not yet hit the ‘subscribe’ button do, you won’t be sorry.
AI is taking over the world, or at the very least, our business budgets, but that doesn’t spell success. Learn how a service provider can be the difference maker.
Our newest research report, done in partnership with SAP, takes a deep dive into the trends, practices, challenges, and behaviors relating to the digital buying of enterprise software solutions. We surveyed 1,000 global decision-makers, enterprise software buyers, and IT leaders to see what matters most to them, as well as the challenges and frustrations they face. If you’re the in the business of selling software understanding customer preferences is, well, a pretty important part of your ability to be successful. Put 2019 Digital Buyers’ Journey: Trends, Challenges, and Predictions on your must-read list.
Service desk technology is great, except when it’s not. The problem with service desk automation isn’t the technology, it’s a lack of focus on what really matters: The service part of the equation. Here’s a look at the evolution of IT service management, what to look for in an ITSM solution, and why it’s critical to look beyond the technology itself. But only if you want your implementations to succeed.
What’s next for tech? Catch my upcoming webinar with the team at Pega on Dec. 17th and see what’s new (and what we expect in 2020) as it relates to digital transformation, customer experience, RPA, Intelligent Automation and more.
Much like data in and of itself, AI presents businesses with both challenges and opportunities. And that’s what we set out to explore in partnership with the team at Atos.
