Technology Insights

The Futurum Group’s analysts cover a myriad of technologies across the technological landscape. Here you can narrow down our insights by technology category. If you prefer to filter by industry vertical, you can do that here.

Agentic AI
May 20, 2026

Has Agentic AI in Customer Service Finally Delivered on Its Promise?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how agentic AI has moved beyond hype to deliver measurable customer service improvements, with adoption jumping...
adoption platform
May 20, 2026

Can WalkMe’s AI-Driven Platform Finally Bridge the Digital Adoption Gap?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, WalkMe's Q2 2026 AI platform tackles enterprise productivity gaps through contextual guidance and intelligent automation for software...
Google Gemini Integration
May 20, 2026

Canva’s Google Gemini Integration Signals a New Power Play in AI-Driven Design

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, analyzes how Canva's Google Gemini Integration fundamentally transforms enterprise design workflows, positioning the platform as a critical...
90-Day Cloud ERP
May 20, 2026

Can Epicor’s 90-Day Cloud ERP Promise Reset Buyer Expectations for Speed and Value?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Epicor's 90-day cloud ERP program forces SAP, Oracle, and Microsoft to reconsider implementation timelines and competitive buyer...
Broadcom Partners With Applied Materials
May 20, 2026

Applied Materials’ EPIC Advanced Packaging Ecosystem Adds Broadcom to TSMC

Brendan Burke, Research Director at Futurum, analyzes how Applied Materials' partnership with Broadcom signals a fundamental shift in semiconductor ecosystem collaboration....
Vertical AI
May 20, 2026

Epicor’s Agentic AI Stack: Will Vertical AI Finally Deliver on Industry-Specific ROI?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Epicor's Vertical AI stack delivers measurable ROI through domain-tuned agents that automate manufacturing, distribution, and retail workflows....
Zendesk Bets on Autonomous AI Agents & Outcome Pricing to Upend Service Models
May 20, 2026

Zendesk Bets on Autonomous AI Agents & Outcome Pricing to Upend Service Models

Keith Kirkpatrick, VP & Research Director at Futurum, covers the latest announcements from Relate, Zendesk’s annual conference, and discusses the impact Autonomous Service Workforce and outcome-based pricing may have on...
Is the Cloud Too Expensive for Agentic AI? Dell Bets on Localized Tokens
May 20, 2026

Is the Cloud Too Expensive for Agentic AI? Dell Bets on Localized Tokens

Brad Shimmin and Nick Patience share their insights on Dell's expansion of the Dell AI Factory with NVIDIA, exploring how localized agentic infrastructure and data partnerships provide a secure alternative...
Anthropic’s Stainless Acquisition Signals a New Phase in Agentic AI Competition
May 20, 2026

Anthropic’s Stainless Acquisition Signals a New Phase in Agentic AI Competition

Anthropic's Stainless acquisition signals agentic AI is becoming enterprise reality, with 72% of organizations deploying solutions as competition among tech giants intensifies....
AI-First Canvas Bridge
May 19, 2026

Can Miro’s AI-First Canvas Bridge the Gap Between Individual Productivity and True Enterprise Transformation?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Miro's AI-First Canvas Bridge bridges the gap between individual productivity gains and organization-wide AI transformation....
Unified Private Cloud
May 19, 2026

Can HPE’s Unified Private Cloud and Data Platforms Really Deliver AI Simplicity?

Alastair Cooke, Research Director, Hybrid Cloud & Infrastructure at Futurum, Examines whether HPE's Unified Private Cloud and GreenLake innovations truly simplify enterprise AI data readiness or merely reduce operational friction....
Bedrock Advanced Prompt Optimization Cuts the Cost of Model Switching
May 19, 2026

Bedrock Advanced Prompt Optimization Cuts the Cost of Model Switching

Mitch Ashley, VP and Practice Lead at Futurum, shares his insights on how Amazon Bedrock Advanced Prompt Optimization converts model switching from a manual project into a configuration choice....

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