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Archives: Insights

Clint Wheelock
Clint Wheelock

Customer Centric Calls for a Care-Centric Approach

Clint Wheelock
Clint Wheelock

Amdocs Customer Engagement Data Sheet

Clint Wheelock
Clint Wheelock

Amdocs Customer Engagement eBook

Steven Dickens

Futurum Live! From the Show Floor with BMC’s April Hickel at SHARE Dallas 2022

Futurum Research Senior Analyst and VP of Sales Steven Dickens is joined by April Hickel, VP of Strategy for BMC. Their conversation centers on her role with BMC, the results of their latest client survey, and the company's focus on three major themes: Security, application development, and how to increase the speed and quality of software that connects to or touches the mainframe.
Steven Dickens

Futurum Live! From the Show Floor with BMC’s Mark Wilson at SHARE Dallas 2022

Futurum Research Senior Analyst and VP of Sales Steven Dickens talks with Mark Wilson, Director, Consulting Services for BMC about Mark's role in the company, what they're seeing from a mainframe security point of view, and how they're meeting the evolving needs of their customers.
Steven Dickens

Futurum Live! from the Show Floor with 21st Century Software at SHARE Dallas 2022

Futurum Research Senior Analyst and VP of Sales Steven Dickens talks with Rebecca Levesque, CEO of 21st Century Software, and Gonzalo Muelas Serrano, the company's VP of Research and Development for VSEn, during the SHARE Conference in Dallas.
Steven Dickens

Futurum Live! From the Show Floor with Iconium Software at the SHARE Conference Dallas 2022

Futurum Research Senior Analyst and VP of Sales Steven Dickens talks with Iconium Software's Founder and CEO Rick Jones and President Mike Zinda during the SHARE Conference in Dallas.
Clint Wheelock
Clint Wheelock

Give the Customer Service Agents Wings

Ron Westfall

EC 2022: Mavenir Communicates New Business Communications Portfolio Capabilities

Mavenir unveils a SaaS portfolio of business communications for CSPs, channels and systems integrators aimed at meeting the customer engagement, business messaging, CPaaS, UCaaS, and CCaaS needs of all businesses regardless of size. Futurum’s Ron Westfall assesses why the new Business Communications Portfolio expands Mavenir’s addressable market across the business communications realm and enhances its overall 5G proposition.
mdiamond@futurumresearch.com

Apple Reportedly Preps for a Hardware Subscription Model — Why That’s a Smart Move

Futurum analyst Michael Diamond discusses Apple rumored to be moving its iPhone to a subscription service model and why that’s a smart move for the company. He also explores the Device-as-a-Subscription market in general, as well as what this might mean for Apple moving forward.
Daniel Newman

HP Acquires Poly for $3.3 Billion

HP announced it is acquiring Poly for $3.3 billion. Futurum’s Daniel Newman explores the details of the deal and offers insight into how it will impact both companies and the market.
Steven Dickens

Red Hat Lowers Barrier to AI Adoption and Updates Core OpenShift Platform

Futurum’s Steven Dickens provides his take on the recent announcements from Red Hat. As the Kubernetes landscape becomes ever more competitive, Red Hat strengthens its partnership with industry leader NVIDIA to reduce the barriers to adoption of AI and ML workloads. Dickens also covers Red Hat’s announcements of core updates to OpenShift 4.10.
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